Northwell Health Tarrytown , NY 10591
Manages the overall assessment, planning, implementation and evaluation of the outpatient infusion center. Carries out the System, Hospital and Nursing Service mission, vision, values and the overall strategic planning, clinical management, patient care, budgeting, financial management and quality management on the unit. Promotes the health system service standards and creates a patient focused caring environment while addressing and meeting the individual needs of the patient. Fosters an environment of collaboration and respect with physician colleagues, nurses and other healthcare team members.
Maintains current knowledge of and ensures compliance with all regulatory and professional standards of care which includes The Joint Commission, Centers for Medicare and Medicare Services (CMS) and Institute on Healthcare Improvement (IHI), etc.
Utilizes creativity in developing quality/performance improvement programs, instructing staff and implementing new and improved standards.
Utilizes results from "tracer" methodology tools to develop corrective action plans to ensure that quality of care is embedded into clinical practice on an ongoing basis.
Develops, prepares and monitors the personnel, supply and equipmentbudgets in collaboration with the staff and support department directors.
Develops long-term unit staffing schedules and ensures adequate daily coverage in accordance with established staffing needs.
Develops measures and monitors unit operational performance metrics inclusive of agency and overtime costs, vacancy and turnover rates.
Clinical Practice/Patient Care
Educator for staff
Onboard and orient new and transfer staff
Collaborates with the Director to establish nursing care standards and evaluates staff compliance.
Identifies research protocols effecting the patient population served and keeps nursing staff informed.
Develops, implements and evaluates the clinical collaborative practice agreement in the Outpatient Infusion Center.
Conducts health assessments of patients with real or potential acute and/or chronic health problems.
Initiates selected therapeutic and diagnostic procedures, consultation and laboratory examinations.
Prescribes and reviews medical regimes. Interprets findings and plans of care according to collaborative practice agreements and protocols.
Recognizes the need for patient care to be delivered in a culturally sensitive manner and role models sensitivity to staff.
Participates in the overall planning process for the outpatient infusion center.
Uses findings from patient satisfaction survey and with input from the staff, to establish center based customer services agenda.
Uses findings from staff satisfaction survey and with input from the staff, to establish a center based recruitment and retention agenda.
Develops an effective plan for delivery of nursing care within the assigned area of responsibility.
Responds to patient and family concerns or complaints with sensitivity and compassion in a timely fashion.
Conducts monthly meetings with the staff to address equipment, scheduling, goals and objectives, performance metrics and improvement activities, patient and staff improvements, and any staff concerns.
Human Resource Development/Management
Hires, educates and evaluates staff.
Works with Human Resources to counsel, discipline and terminate staff as needed.
Educates staff in new and existing department procedures and systems (e.g. information systems, fiscal responsibility, etc).
Makes recommendations and provides opportunities for growth and development of personnel and arranges for appropriate education and training. Is able to identify at least one potential successor to the Nurse Manager role
Creates and maintains a supportive working environment for all staff, and students.
Demonstrates self-development and keeps current on a variety of clinical management and health care topics.
Completes the CLI Core Management Series and appropriate management conferences.
Responds in a timely fashion to staff concerns and functions proactively to retain staff
Establishes unit metrics and goals to measure effectiveness of retention strategies.
Creates and maintains an atmosphere of respect and courtesy toward patients, staff and colleagues.
Employs learning organization principles and techniques in all aspects of unit leadership
Promotes a level of professionalism on the unit. Motivates academic pursuit and continuing education on the part of the staff by establishing and meeting service based professional certification goals.
Performs purposeful/leadership rounding on patients and staff
Promotes empowerment of the staff by utilizing collaborative approaches and encouraging new ideas.
Participates as a member of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs.
Mastery in leading multiple levels of personnel in a multi-complex, dynamic environment is required.
Demonstrates experience utilizing effective interpersonal communication, supervisory, organizational, and priority-setting skills is required.
Demonstrates ability to plan, organize, and implement a patient focused program in multiple healthcare settings is required
Utilization of Critical thinking skills, analytical and written communication skills necessary in order to supervise staff, develop educational programs, policies and procedures, quality improvement activities, evaluate clinical and financial outcomes and make recommendations for and assist in implementing aspects of improved patient care is required.
Performs related duties, as required.
ADA Essential Functions
Bachelors in Nursing required.
Preferred Master's Degree in Nursing.
Current license to practice as a Registered Professional Nurse.
National Board Certification in specialty area, required. (Oncology Certified Nurse-OCN) Certification to be obtained with 6 months.
Certified RN Infusion preferred.
Current Oncology Nursing Society Biotherapy/Chemotherapy Provider Card (ONS).
Strong analytical, interpersonal and organizational skills.
Excellent IV skills.
Oncology & Infusion nursing experience.
Minimum of three (5) years nursing experience including previous supervisory and infusion experience.
Infusion Centers and/ or Oncology clinics experience within the last five years is preferred.
Successful management experience in a highly productive leadership role preferred.