General Summary of Position
Provides leadership to care providers and assumes 24-hour accountability for clinical practice. Ensures the provision of quality patient care and customer services. Fosters staff's commitment to improving patient outcomes. Facilitates staff integration to Patient-Centered Care. In collaboration with Director, monitors financial and resource management. Collaborates with the Director of Patient Care Services and Vice President of Patient Care Services.
Knowledge, Skills & Abilities
Primary Duties and Responsibilities
Completes annual performance appraisals in a timely manner and ensures that appraisals reflect the individuals' ability to meet performance expectations.
Counsels associates effectively and collaborates with Director Patient Care and Human Resources to utilize the disciplinary process.
Demonstrates and fosters customer relation skills among staff.
Develops and recommends department operating budget and ensures that department operates within budget.
Develops department goals, objectives, policies, and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.
Encourages staff to attend educational programs.
Ensures appropriate staffing for unit(s). Ensures unit activities flow smoothly.
Identifies individual staff development needs and provides appropriate resources to meet needs. Encourages staff to attend educational programs.
In collaboration with Director Patient Care, develops unit-specific orientation and preceptor program, plans and coordinates the unit-specific competencies for all personnel, supports the implementation of new programs, helps to design educational programs to ensure the highest quality care delivery and customer satisfaction, and gives staff timely and constructive feedback on performance.
Investigates and follows through on customer complaints and incidents.
May involve staff in the development and implementation of patient-centered care. Mentors and coaches individuals based on their strengths and developmental needs. Sets clear expectations for performance and holds staff accountable. Delegates responsibility for problem solving and decision making to staff within scope of their authority.
Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required.
Participates in multidisciplinary quality and service improvement teams.
Performs other duties as assigned.
Selects, trains, orients, and assigns department staff. Develops standards of performance, evaluates performance, and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments, and exchange information.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.