a. Includes family in the care of their loved one during perioperative phase of care.
b. Improves communication with family through regular updates on loved ones.
c. Provides information about surgical delays to family and patients.
d. Facilitates family and ED provider communication.
e. Promotes involvement of support team members such as chaplain, social work, interpreter services, and integrative therapy.
f. Fosters departmental team building through communication.
g. Supports and provides staff education on delays, communication, and nurse liaison needs.
2.Enhances and promotes patient satisfaction by sustaining a caring environment and assessing family needs.
a. Provides emotional support to patients and families.
b. Offers positive information about hospital and Emergency Services.
c. As needed, makes visit phone calls, documents call, and communicates patient concerns or issues to appropriate resource.
3.Facilitates patient and family flow through the emergency care visit. Promotes patient satisfaction by providing excellent customer service to
patients and family members.
a. Uses techniques to decrease patient and family anxiety throughout the emergency care visit.
4.Promotes efficiency and quality care through process improvement leadership.
a. Takes action and offer suggestions to decrease wait times.
b. Takes action and offers suggestions on increasing patient satisfaction.
c. Serves as point person for patient satisfaction initiatives within Emergency Services.
Requirements Experience Minimum Required
3 years experience in Emergency Department
5+ years experience in Emergency Department
Education Minimum Required
Graduate of an accredited school of nursing
Training Minimum Required
Special Skills Minimum Required
Special Skills Preferred/Desired
Licensure Minimum Required
Current nursing licensure in the state of New Hampshire
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR