Nurse Ambassador - Creve Coeur, MO

As leaders in the pharmaceutical support industry, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding journey with UBC! Grow while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Brief Description:

Patients are at the center of our business strategies. The Ambassadors serve as an extension of the service platform. Ambassadors have primary responsibility/accountability for providing appropriate product related training and enrollment for patients prescribed Product. Ambassadors will serve as the link for each patient enrolling in the Program to better understand and utilize other Product services, including but not limited to Product training and adherence education. These interactions will be conducted as a one on one telephonic or virtual interaction with patients deciding how and whether to participate.

Provides case management support and education to patients on assigned caseload through remote and virtual contact with patient. This includes relationship building, assisting with navigating insurance and pharmacy protocols to obtain medication, referral source, and customized product and disease state training.

Specific job duties:

The Ambassador will adhere to principles as stipulated by program specific contractual agreements and company practices, which may include:

• Interact and build relationships with assigned patients throughout duration of program.

• Product related training and patient education for patient's prescribed Product.

• Provide patient centric education regarding treatment and disease states for assigned products, updating program database per company protocols.

• Coordinate meetings between patient and clinical partners.

• Deliver customized interactions based on patient's needs, including virtual interactions.

• Participates in program specific customer meeting and training sessions.

• Participates in program specific orientation meetings and demonstrates clinical systems competency on tests.

• Any additional duties as assigned by program management.

• Travel is required for initial training as well as national meetings twice a year.

Desired Skills and Qualifications:

• Associates degree required; Bachelor's degree preferred

• Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states

• Telephonic nursing roles are required to have (or be willing to obtain) a Compact State License in eligible states; additionally, the employee must be willing to obtain additional Single State Licenses upon request. 5+ years clinical experience in healthcare to include hospital, home health, pharmaceutical or biotech

• Nurse educator experience preferred

• Direct interaction with patient and support for persistence and compliance

• Knowledge of clinical data and pharmacology

• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines

• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills - with demonstrated effectiveness to work cross-functional and independently

• Demonstrated ability to work and drive for results and with enthusiasm

• Demonstrated ability to develop and execute plans in an independent environment

• Demonstrated ability to take initiative and vision: challenge assumptions and interpretations

• Demonstrated ability to build relationships with third parties using good negotiation skills

• Demonstrated ability to be adaptable to changing work environments and responsibilities

• Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology

• Flexibility to work weekends and evenings

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here are some of the exciting perks UBC offers:

• Remote opportunities

• Competitive salaries

• Growth opportunities for promotion

• 401K with company match*

• Tuition reimbursement

• Flexible work environment

• Discretionary PTO (Paid Time Off) OR 20 days (about 3 weeks) of PTO

• Paid Holidays

• Employee assistance programs

• Medical, Dental, and vision coverage

• HSA/FSA

• Telemedicine (Virtual doctor appointments)

• Wellness program

• Adoption assistance

• Short term disability

• Long term disability

• Life insurance

• Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

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