Nurse Advice Line, RN - Contact Center

Job Description

Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers

• Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women's health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

For our clients and their families, getting health information when you need it can be crucial and often a phone call is the first step toward accessing our health care services. The Contact Center's friendly staff supports and promotes the organization's physician and services while ensuring that all telephone inquiries are responded to in a comprehensive and considerate manner.

If you are friendly, enjoy working with people, and want to be a part of a new program, you could be a Nurse Advice Line, RN in our Contact Center. In this role, you will provide nurse advice over the phone and direct patients to the most appropriate setting of care. We are looking for someone who pays attention to detail, is a quick learner, has some urgent care, ED, or critical care nursing experience and shares our commitment to delivering the highest quality health care to Hawai'i's people.

Location: Hawaii Pacific Health, Honolulu, HI

Work Schedule: Day/Evening

• 10 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Starting Hourly Rate: 51.42

Exempt: No

Minimum Qualifications: Current Hawai'i Registered Nurse license.

Current American Heart Association Health Care Provider Basic Life Support (BLS) CPR card. Three (3) to five (5) years of Urgent Care Clinic, Emergency Department, or Critical Care nursing experience.

Preferred Qualifications: Bachelor's degree in Nursing or related field.

More than five (5) years of Urgent Care Clinic, Emergency Department, or Critical Care nursing experience. At least three (3) to five (5) years of Epic electronic medical record utilization experience.

EOE/AA/Disabled/Vets

Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. The pay rate, if displayed, is the minimum hourly rate for the position. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Position Nurse Advice Line, RN - Contact Center

Category Nursing

Employment Type Employee

Location Hawaii Pacific Health, Honolulu, HI

Req ID 23570