Ntid Support Specialist

Position Title

NTID Support Specialist

Requisition Number

8987BR

College/Division

National Technical Institute for the Deaf

Required Application Documents

Cover Letter, Curriculum Vitae or Resume

Employment Category

Fulltime

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.

The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate.

RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Required Minimum Education Level

Associates or Equivalent Experience

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Required Qualifications

• Associate's in a related major or equivalent experience

• 3-5 years of experience in an IT related field

• Knowledge of ASL or willingness to learn

Department/College Description

NTID Client Services department is a sub department of NTID College Operations within the department of Information Security and Technology Services. The Client Services department is responsible for all aspects of end user support, classroom technology, labs and event support within NTID.

About NTID:

National Technical Institute for the Deaf is one of the nine colleges of Rochester Institute of Technology, a leading career-oriented, technological university recognized by U.S. News & World Report as one of America's "Best College Values," and by The Princeton Review as one of the top 20 colleges nationwide for "Best Career Services." More than 15,000 undergraduate students from around the world, including more than 1,200 who are deaf or hard of hearing, come to campus every year to take advantage of the benefits of an RIT/NTID education, and because it's the right fit for them.

Job Summary

Provide first level support by answering, evaluating, and prioritizing incoming telephone, voicemail, video phone and email requests with hardware, software, networking and other computer \ building related problems. Provide support by assessing and resolving technical issues or by assigning trouble tickets to the proper support queue, follow appropriate escalation processes in all instances where a call cannot be resolved, remotely install new hardware and software upgrades in accordance with established procedures and software licensing agreements.

Intermediate knowledge of end-user applications is also required. The support specialist must be able to demonstrate technical skills as well as excellent customer service skills in order to successfully fulfill responsibilities. Each support specialist will also be assigned as lead in an area that they will be primarily responsible to maintain and will take a team leader positions for project based activities as required.