NRB Access Coordinator (Primary), Administrative Assistant 3 (Aa3)

NRB Access Coordinator (Primary), Administrative Assistant 3 (AA3)

Recruitment #2024-7-7280

Full-time, Permanent, Represented position

Location: Natural Resources Building- Olympia, WA

Salary: $3,477.00 - $4,632.00 Monthly

Want to join something GREAT and make a difference?

The Department of Natural Resources (DNR) has an exciting opportunity. Do you enjoy interacting with the public? Are you punctual and reliable? Do you like helping people? Are your customer service skills on point? Are you naturally curious and a bit of an investigative researcher? Do you maintain situational awareness? Are you a team player who embraces close partnerships with your designated backup support staff? If so, consider becoming our Natural Resources Building (NRB) Access Coordinator & Receptionist (Primary). As the NRB Access Coordinator & Receptionist (Primary) you are the first person people will meet while visiting the Natural Resources Building. Located in a secure reception station on the 1st Floor of the NRB, this position serves the Department of Natural Resources, as well as the three other tenant agencies in the NRB; the Washington Department of Fish & Wildlife (WDFW); Department of Agriculture (Ag) and the Recreation & Conservation Office (RCO).Responsibilities:

• Greets visitors to the Natural Resources Building;

• Answers the NRB Reception main telephone number;

• Answers routine questions from visitors about agency business and procedures;

• Maintains consistent reception desk office hours and ensures coverage of the NRB reception desk during all business operating hours;

• Interacts directly with agency staff, visitors, contractors, the environmental community, and other stakeholder groups;

• Exercise situational awareness, communicate and collaborate with agency's leadership, DES Capitol Campus Security & Visitors Services, WSP Campus Security, WDFW Law Enforcement, DNR Police Chief, Fire, and Emergency Medical first responders, to identify, stay informed, recognize, and appropriately respond to potential and actual security threats;

• Serves as the primary contact for the NRB Parking Administration Program for DNR agency vehicles stationed at the Olympia Headquarters and 6 regions across the state;

• Utilizes an enterprise-level visitor management software system called iLobby, assisting visitors, vendors, and employees with checking in, checking out, and identifying and connecting with the appropriate host employee;

• Utilizes Microsoft Office Suite, SharePoint, MS Teams, DES BEARS Access and Card Key application, Adobe Acrobat, and other computer software programs to communicate, compose, draft, design, edit, share, and disseminate data and documents in which proper spelling, grammar, punctuation, formatting, accurate data entry, and protocol are applied;

• Other Duties as assigned.

Required Qualifications:

• Three (3) years of progressively responsible experience in office clerical, secretarial, bookkeeping, accounting, or general administration work.

• Ability to use Microsoft Office software at the intermediate level, specifically Outlook, Word, and Excel.

• Exercise sound professional judgment regarding confidential and sensitive information and situations encountered within the course of business operations.

• Professional written and verbal communication skills including accurate spelling, grammar, word usage, sentence structure, document formatting, and the ability to articulate all necessary information to customers in person and/or over the phone.

• Experience in multi-tasking and working independently, in a busy environment, with strong attention detail.

• DNR Core Competencies:

• Personal Accountability

• Value Others

• Compassionate Communication

• Inspire Others

• Commitment to Excellence

Special Requirements and Conditions of Employment:

• Position performs the duties, physically isolated from co-workers in an enclosed, secured Main Access Desk station located in the Rotunda on the 1st Floor of the Natural Resources Building. This necessitates sitting for long periods, staying at or near the desk, from 7:30 am to 5:30 pm to ensure all phone calls are answered and all visitors are greeted between the hours of 8:00 am

• 5:00 pm, with exceptions for lunch and breaks when another staff member will relieve you.

• Infrequent, approximately 3 to 6 times per year, possible travel would arise from attending training courses, which might be held offsite, or occasional Agency Program outreach presentations to internal and external audiences

Desired Qualifications:

• Associate degree or higher, preferably in Business Administration, Public Administration, Accounting, Office Technology & Administration, or similar field.

• Genuine commitment to providing superior customer service.

• Effective, professional, and ethical interpersonal communication skills.

• Build and maintain successful working relationships with key points of contact in multiple agencies.

• Self-initiative to structure and collaborate relief coverage schedules for the NRB Access Desk, with other staff, as needed.

Don't let doubts stop you from applying for this position

• If you have any questions about the required qualifications or how your past experience relates to them, please contact us at DNRrecruiting@dnr.wa.gov. A note to potential candidates: Studies have shown that women, trans, non-binary, Black, Indigenous, and people of color (BIPOC) are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. We value diversity and inclusion in our organization, and we are looking for the best person for the job. Don't hesitate to apply! Application Requirements:

• Apply online: at www.careers.wa.gov (Click on the APPLY button above).

• Letter of interest: describing your specific qualifications to the position and position required, desired, and special requirements.

• Resume: that details your experience and qualifications.

• References: at least three professional references with current telephone numbers- you may attach a document, use the References text field in the online application, or include it with your resume.

• Important: Do not attach any documents that include photos or private information (social security number, year of birth, etc.).

• Complete all supplemental questions.

• Candidates who move forward in the recruitment process may be contacted via email at info@governmentjobs.com with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive those communications.

Questions?  Please contact Dena Howe at Dena.Howe@dnr.wa.gov or e-mail us at DNRrecruiting@dnr.wa.gov

For persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 522-2500 or email DNRrecruiting@dnr.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

About the Department of Natural Resources (DNR).

At DNR we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington's lands and communities through diversity, equity, and inclusion.

Our Vision

- Our actions ensure a future where Washington's lands, waters, and communities thrive.

Our Mission

- Manage, sustain, and protect the health and productivity of Washington's lands and waters to meet the needs of present and future generations.

Our Core Values:

• Safety and Well-Being

• Our top priority is the safety of the public and our employees.

• Public Service

• We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.

• Innovation and Creative Problem-Solving

• We solve our state's most pressing challenges through innovative thinking, dedication, and bold and creative vision.

• Leadership and Teamwork

• We are committed to building leaders at all levels and building teams for success.

DNR provides excellent benefits, a few of which include:

• Commitment to organizational health and wellness

• Work/life balance

• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women's Employee Resource Group, Veterans Employee Resource Group, etc.)

• Statewide Employee Business Resource Groups, visit here to learn more

• Leadership that empowers and supports employees

• Professional development opportunities

• Educational and career development aid

• Public Service Loan Forgiveness Eligibility

• Opportunities to participate in wildland fire suppression assignments

• A comprehensive benefits package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit http://careers.wa.gov/benefits.html for more information.

Additional Information:

This recruitment may be extended and may also be used to fill future similar vacancies for up to sixty (60) days.

DNR does not use the E-Verify system. For more information, please visit www.uscis.gov.

Veterans wishing to claim Veteran's preference please attach a copy of your DD-214, NGB-22, or other verification of military service. Please black out your social security number prior to attaching it. We thank you and are grateful for your service!

Equal Opportunity Employer: The Washington State Department of Natural Resources is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

Once you submit your online application, you can check your status by logging into your account. If you experience technical difficulties creating, accessing or completing your application call NEOGOV toll-free at (855) 524-5627 or email CareersHelp@des.wa.gov.

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