NPI Research Supervisor

Unitedhealth Group Inc. Brentwood , TN 37024

Posted 2 months ago

We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm)

Use your sharp business skills to assist in end - to - end business process activities by creating, controlling and improving business processes by assisting in process design, project implementation for improvement activities, diagnosing process improvement opportunities and develop solutions using principles of process excellence and related tools. Also assists in quality reporting, analysis, audits, developing plans and programs to support continuous quality improvement using a variety of applicable tools.

If you are located in Brentwood, Tennessee, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Manages day-to-day and production operations for a team of 30-40 NPI researchers

  • Develops procedures to increase departmental accuracy and efficiency through prompt identification and resolution of routine and complex production issues

  • Assesses, evaluates and addresses daily workload and queues

  • Analyzes productivity of NPI researchers; compares productivity to capacity plan. Identifies variances and implements proactive solutions to mitigate risk

  • Responsible for quality monitoring activities including identifying areas of improvement and plan the implementation of improvement areas

  • Functions as department's liaison and contact / resource person for providing client issues and problem resolutions

  • Creates competencies for researchers; identifies training and development opportunities for researchers

  • Incorporate feedback from operational, financial and QA reports to improve performance

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 1 years of specific experience in documenting processes and practices

  • 2 years working in an Operations / Production environment

  • Intermediate level MS Office (Word, Excel, & Outlook)

Preferred Qualifications:

  • Bachelor's degree in business, life science, health administration or related field

  • Coding certification to include the following: CPC, CCS, RHIA, or RHIT

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: NPI Research Supervisor, Supervisor, Research, telecommute, telecommuter, work from home, Brentwood, TN, Tennessee


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NPI Research Supervisor

Unitedhealth Group Inc.