Noxboxi Service Technician

Linde Gas & Equipment Inc. is seeking a NOxBOXi Service Technician to join our team located in Hammond, IN. The NOxBOXi Service Technician will safely manage the local service requirements for the NOxBOXi delivery device, a medical device unit, to minimize the interruption of supply to hospital customers and their patients. The NOxBOXi Service Technician will go on-site to customers location(s) to troubleshoot and repair device issues, providing critical customer service support.

The NOxBOXi Service Technician will serve as the liaison between Clinical Sales and Clinical Educators to ensure customer needs are met from a product service perspective. The NOxBOXi Service Technician will also be directly involved in the start-up or on-boarding of new customers, Noxivent product replenishment deliveries and replacement device deliveries. The NOxBOXi Service Technician will operate under minimal supervision, reporting to an off-site manager.

Responsibilities ( 1st shift)

• Directly supports the day-to-day performance of NOxBOXi equipment maintenance and service levels to customers

• Fully understands the NOxBOXi device and can troubleshoot, resolve, and repair issues

• Frequently travels to customer sites, communicating professionally and interacting daily with hospital staff regarding devices, managing technical device issues, and customer concerns

• Performs accurate documentation utilizing internal device/system logs and understands device/system settings

• Performs monthly maintenance, calibration, and sensor changes as necessary

• Maintains all regulatory and required company documentation for device maintenance, deliveries, and shipments

• Coordinates packing and shipment of devices that require off-site maintenance

• Coordinates ordering of new, replacement devices as necessary to minimize customer down-time

• Adheres to all manufacturer guidelines for NOxBOXi device maintenance

• Maintains sufficient NOxBOXi inventory to meet customer needs

• Maintains sufficient parts inventory for device repair

• Delivers reoccurring orders of Noxivent cylinders to customers

• Participates in "Go Live" activities ensuring inventory and equipment is delivered, unpackaged, and set-up on time at customer sites

• Receives incoming calls during off-shift hours from customers (i.e. on-call) which may require on-site visit to customer to resolve issues immediately

• Other duties as assigned

Qualifications

• High School Diploma or GED required; technical degree preferred

• Good driving record required

• Minimum of one-year equipment repair experience; biomedical equipment repair experience preferred

• Minimum of one-year experience in customer-facing and/or customer service role preferred

• Basic computer skills required

• Strong communication skills, including written communication

• Able to lift 50-70 pounds as needed

• Able to bend, stoop, squat, and lift numerous times daily

• Able to travel 75% /- of time (limited overnight travel)

Due to customer requirements, candidates must be fully vaccinated (at least two weeks have passed after second vaccination shot, or one week if single dose vaccine), or able to qualify for a medical or religious exemption, as determined by the customer.

Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements, and emissions reductions. For more information about the company, please visit our website at www.lindeus.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.