Now Hiring - Leasing Representatives At Our OC Call Center!

Irvine Company Irvine , CA 92617

Posted 8 months ago

Position Summary:

Irvine Company Apartment Communities' Customer Resource Center is located at our headquarters in Irvine, CA. Our Customer Resource Center (CRC) is a call center work environment, where our Leasing Representatives engage with our future residents by offering their expertise and support during their home-finding search.

Job Duties:

  • Handle incoming sales by phone, e-mail and online chat and manage all follow up.

  • Engage, Discover, Build Value and Advance each prospective resident calling in, and follow up until they have set an appointment, found a home within our portfolio, or decided not to move.

  • Provide information regarding specific communities as well as services offered with the goal of generating leases for the sites.

  • Input all activity into company provided databases (Pivotal/PCIC, One Site, Pricing Tool) in a timely and accurate manner.

  • Stay up to date with all promotions/leasing incentives.

  • Accurately and completely communicate the benefits and features of the ICAC portfolio.

  • Assist in marketing your assigned communities to generate phone traffic.

  • Ability to work in a team environment supporting each other to exceed customer expectations and sales goals.

  • Provide accurate information to residents in a courteous manner; fill all reasonable residents' requests or requirements. Recite all communities services, hours of operations, policies, etc.

  • Assist all residents by handling incoming maintenance service requests to support our onsite teams.

  • Identify and escalate priority issues. Follow documented policies and procedures to escalate and resolve emergency maintenance service requests and security/parking concerns.

  • Respond to customer inquiries in a timely manner and insure follow up with resident prospect is completed as well as follow through of service requested.

  • Utilize the computer system in running daily reports.

  • Display a high level of integrity and professionalism at all times in dealing with residents, prospects, employees and outside contacts.

  • Perform various tasks and projects as needed. Including administrative support when not busy with direct customer interactions

  • Maintain company's customer service and sales standards.

  • Embody the ICAC Core Values and At Our Core Initiative, daily.

Minimum Qualifications:

  • High school diploma from an accredited institution.

  • General education degree.

  • Previous experiences in a sales, retail, customer service or a call center.

  • Excellent communication, interpersonal and customer service skills.

  • Ability to work weekends.

  • Able to handle multiple customer contacts and issues simultaneously.

  • Calm demeanor and solid problem solving skills with sound judgement is mandatory.

  • Understand, apply, and comply with all company policies and procedures.

  • Dependable vehicle along with a valid driver's license and proof of automobile insurance.

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
P/T Toddler Instructor With ECE Credits OC

Super Sports Stars

Posted 3 weeks ago

VIEW JOBS 10/25/2019 12:00:00 AM 2020-01-23T00:00 <p><strong>Part Time Soccer Coach - ( Orange County)</strong></p><p><br></p><p><strong>COMPENSATION:</strong> Compensation begins at $18 per class and can increase to $45 per 45-60 minutes. All candidates MUST be able to commit to at least 6 months of work if hired.</p><p><br></p><p>Come join us and be part of a highly motivated soccer organization that builds a culture of vibrant, dynamic, fun and creative individuals through the vehicle of soccer. Our mission is to educate and inspire the next generation through our one-of-a-kind curriculum. You will play a crucial role in fostering what will become one of the memorable experience in our children's lives. Your effort, dedication, leadership, and enthusiasm are integral pieces of what makes a Super Soccer Stars instructor unique. There is nothing more rewarding than positively impacting young toddlers within your community, and enhancing it through the beautiful game.</p><p><br></p><p>*Classes run 7 days a week, mainly within 9:00 a.m. - 12:00 p.m. We are currently looking for candidates who specifically have Weekend morning availability.<br></p><p><br></p><p><strong>**No previous soccer experience needed!</strong></p><p><strong>Requirements</strong></p><p>We are seeking coaches in and around the Los Angeles area, who meet our 5 Core Behaviors:</p><p>1. <strong>Preparation:</strong> is the most important fundamental requirement for you as a Super Soccer Stars coach.</p><p>2. <strong>Attendance and Punctuality:</strong> are paramount and a reflection of your preparation and commitment. Classes run on a very strict schedule, with requisite coach to child ratios, there is no margin for error.</p><p>3. <strong>Energy and Enthusiasm:</strong> see each class as a unique opportunity to have a great time. Enjoy yourself! Be Happy! Your enthusiasm will be contagious and each child will love you for it. To a large extent your level of success as a coach in our program will depend on your level of energy and enthusiasm and connection to each child.</p><p>4. <strong>Accuracy and Dependability:</strong> at the core of our operations are our scheduling and staffing departments. Having consistent availability during peak hours will allow the department to maximize your schedule.</p><p>5.<strong> Communication:</strong> efficient communication with our office is the final requisite to being a successful coach in our program.</p><p>Opportunities:<br>***Our classes run 7 days a week with our heaviest class loads Tuesdays, Wednesdays, Saturdays, and Sundays. Classes run from approximately 9 AM-12 p.m. and again 2 PM-5 PM*** <br></p><p><strong>Weekends: 9:00AM - 1:00PM</strong></p><p><strong>Benefits</strong></p><p>All coaches start at the entry level as an Assistant Coach. We offer classes ranging from 30 minutes to 1 hour. Coaches are compensated at $18 per hour. Coaches who attend trainings and are punctual, organized, and display high energy &amp; enthusiasm in every class, have opportunities to move up the various coaching levels and make $45 per hour. Coaches are eligible to be reimbursed for all national governing body coaching courses and CPR and First Aid certifications.</p><p>Other benefits include health insurance, bonuses for getting new kids to sign up for the program, bonuses for getting new location/schools, social media opportunities, training provided by our staff who hold various USSF Licences and United Soccer Coaches diplomas.<br></p><p>Our coaches undergo a thorough hiring process including in-depth assessment and comprehensive background checks to guarantee we select ONLY THE BEST. Continual coaching development evaluations and training allow you to be cutting edge and up to date with the latest developments in training techniques with our own in-house training program the “Institute of Coaching”.</p><p>Super Soccer Stars is the recognized leader in early childhood soccer development, working with over 60,000 participants a year.</p><p>If you are interested in learning more, impacting children and growing as a coach, please send your contact information and a brief cover letter of interest and a resume.</p><p>For more information about Super Soccer Stars, please visit our website at <a href="https://workable.com/nr?l=http%3A%2F%2Fsupersoccerstars.com" rel="nofollow noreferrer noopener" class="external">supersoccerstars.com</a></p><p>Get involved, learn more &amp; apply today!</p> Super Sports Stars Irvine CA

Now Hiring - Leasing Representatives At Our OC Call Center!

Irvine Company