NOW Customer Service Attendant

JOB SUMMARY The Customer Service Attendant is an integral member of the NOW center wellness team. Directly handles all customer service front desk interactions, with emphasis on ensuring day to day business operations of the NOW center are met with minimal supervision. Ensure excellent customer service to all guest of the NOW center. Is directly responsible for membership software program and other business functions of the NOW center.

Strives for superior performance of the NOW center by consistently providing excellent customer service to leadership and staff that is recognized as ultimately contributing to the wellness experience

. Recognizes and demonstrates understanding of community centered care.# # PRIMARY JOB RESPONSIBILITIES Interact daily with guest and members of the NOW building to provide facility information, membership services and resolve membership concerns. Direct ownership of NOW center Club Automation Website and data monitoring, including start or cancel of memberships. Maintain excellent guest/ member relationships by handling questions and concerns with speed and professionalism. Exceeds customer service expectations though goal development and educational training needs. Receive, direct and place customer service telephone calls. Take part in monthly staff meetings and complete staffing schedules. Reporting of sales trends, membership data and community areas of interest to NOW center leadership team. Drive membership sales with knowledge of center and offerings. Provide tour of facility and services to new/ potential members/ community groups. Communicate and coordinate with internal departments. Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior. # DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES Ensure overall growth of NOW center Other duties as assigned # JOB SPECIFICATIONS EDUCATION High school diploma preferred. # EXPERIENCE Excellent communication abilities and data entry skills are essential. Experience in customer service environment preferred. Knowledge of customer service principles and practices. Knowledge of relevant computer applications. Knowledge of administrative procedures. Experience in stress tolerance and problem solving. # ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS Able to travel independently throughout all Memorial Healthcare facilities. Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC). Able to provide walking tours of Wellness Center daily. Ability to stand at front desk for extended periods of time. Ability to be flexible in work environments- such as front desk and wellness floor. # ESSENTIAL TECHNICAL ABILITIES Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare. Use of NOW center membership program. Use of NOW center website and social media accounts. # ESSENTIAL MENTAL ABILITIES Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations. Ability to read and interpret a variety of data programs. Ensure positive customer service environment with all members and staff. # ESSENTIAL SENSORY REQUIREMENTS Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals. Able to hear for work-related purposes. Able to be in a loud, crowded environment for extended period of time. # INTERPERSONAL SKILLS Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication. Required to remain calm when adversity is encountered. Open, honest, and tactful communication skills. Ability to work as a team member in all activities. Positive, cooperative and motivated attitude.

JOB SUMMARY

The Customer Service Attendant is an integral member of the NOW center wellness team. Directly handles all customer service front desk interactions, with emphasis on ensuring day to day business operations of the NOW center are met with minimal supervision.

Ensure excellent customer service to all guest of the NOW center. Is directly responsible for membership software program and other business functions of the NOW center.

Strives for superior performance of the NOW center by consistently providing excellent customer service to leadership and staff that is recognized as ultimately contributing to the wellness experience. Recognizes and demonstrates understanding of community centered care.

PRIMARY JOB RESPONSIBILITIES

• Interact daily with guest and members of the NOW building to provide facility information, membership services and resolve membership concerns.

• Direct ownership of NOW center Club Automation Website and data monitoring, including start or cancel of memberships.

• Maintain excellent guest/ member relationships by handling questions and concerns with speed and professionalism.

• Exceeds customer service expectations though goal development and educational training needs.

• Receive, direct and place customer service telephone calls.

• Take part in monthly staff meetings and complete staffing schedules.

• Reporting of sales trends, membership data and community areas of interest to NOW center leadership team.

• Drive membership sales with knowledge of center and offerings.

• Provide tour of facility and services to new/ potential members/ community groups.

• Communicate and coordinate with internal departments.

• Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.

DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES

• Ensure overall growth of NOW center

• Other duties as assigned

JOB SPECIFICATIONS

EDUCATION

• High school diploma preferred.

EXPERIENCE

• Excellent communication abilities and data entry skills are essential.

• Experience in customer service environment preferred.

• Knowledge of customer service principles and practices.

• Knowledge of relevant computer applications.

• Knowledge of administrative procedures.

• Experience in stress tolerance and problem solving.

ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS

• Able to travel independently throughout all Memorial Healthcare facilities.

• Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).

• Able to provide walking tours of Wellness Center daily.

• Ability to stand at front desk for extended periods of time.

• Ability to be flexible in work environments- such as front desk and wellness floor.

ESSENTIAL TECHNICAL ABILITIES

• Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.

• Use of NOW center membership program.

• Use of NOW center website and social media accounts.

ESSENTIAL MENTAL ABILITIES

• Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.

• Ability to read and interpret a variety of data programs.

• Ensure positive customer service environment with all members and staff.

ESSENTIAL SENSORY REQUIREMENTS

• Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.

• Able to hear for work-related purposes.

• Able to be in a loud, crowded environment for extended period of time.

INTERPERSONAL SKILLS

• Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.

• Required to remain calm when adversity is encountered.

• Open, honest, and tactful communication skills.

• Ability to work as a team member in all activities.

• Positive, cooperative and motivated attitude.