Novelle Shift Manager

Primary Duties and Responsibilities: includes but not limited to:

Responsible for planning, up-selling and detailing of events from pre to post event, coordinating customer expectations with food and beverage departments
Manages space requirements, scheduling, ordering of equipment and billing instructions
Assists with training of the event staff
Provides guests with creative suggestions for innovative room sets, menus and event production
Initiates and follows up on assigned leads
Maintains and participates in an active sales solicitation program
Surpasses assigned revenue goals
Holds service team accountable to the service and cultural expectations of the company

Secondary Duties and Responsibilities:

Builds effective relationships with internal and external groups to achieve revenue and operational goals
Participates in key industry organizations and client events, and attends assigned tradeshows
Assists General Manager in the coaching of team members

Competencies: Incumbent will master the following competencies while in this position:

Excellent communication and organizational skills
Excellent presentation and interpersonal skills
Proficient in Word and Excel
Basic understanding of Mohegan Sun budget process
Possesses sound business judgment, a high degree of personal motivation and a very strong work ethic
Ability to effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming
Overall understanding of revenue management and its utilization to drive bottom line profit
Ability to handle problems, including anticipating, preventing, identifying and solving them
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

Knowledge of Mohegan Sun corporate and department policies and procedures
Must complete the Core Manager Training course
Pursuit of learning and self-development opportunities to enhance personal and professional growth
Advanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systems
Safety and Fire Training
SMART alcohol awareness

Physical Demands and Work Environment:

Travel may be required
Must be able to stand and/or walk for extended periods of time
Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary

Minimum Education and Qualifications:

Bachelors' Degree in Hospitality, Business Administration or a related field
Three years of experience in a high end restaurant
One year experience in a private dining sales role
Must have experience developing and maintaining business contracts, including the ability to evaluate, decipher contract details and support and maintain the integrity of the contacts
In lieu of a Degree and previously mentioned five years of experience in a private dining sales role

Competencies: Incumbent will master the following competencies while in this position:

Excellent communication and organizational skills
Excellent presentation and interpersonal skills
Proficient in Word and Excel
Basic understanding of Mohegan Sun budget process
Possesses sound business judgment, a high degree of personal motivation and a very strong work ethic
Ability to effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming
Overall understanding of revenue management and its utilization to drive bottom line profit
Ability to handle problems, including anticipating, preventing, identifying and solving them
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

Knowledge of Mohegan Sun corporate and department policies and procedures
Must complete the Core Manager Training course
Pursuit of learning and self-development opportunities to enhance personal and professional growth
Advanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systems
Safety and Fire Training
SMART alcohol awareness

Physical Demands and Work Environment:

Travel may be required
Must be able to stand and/or walk for extended periods of time
Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Mohegan Sun practices Native American Preference. "Native American" means an individual who is duly enrolled member of the Mohegan Tribe or duly enrolled member of any group of Native Americans recognized as an Indian Tribe by the Mohegan Tribe, the United States, or the State of Connecticut.