Virginia Community College System Fairfax County , VA 22204
Posted 2 weeks ago
Posting Details
Posting Summary
Working Title NOVACard Operations Technician (*Restricted) Role Title Computer Operations Techn I Role Code 39011-FP FLSA Nonexempt Pay Band 03 Position Number 280R0964 Agency Northern VA Community College Division NV280-VP Finance Work Location Fairfax County
Monday
Eligible for one day tele-work following successful completion of probationary period and approval of supervisor.
Sensitive Position No Job Description
General Description:
This position will serve as the NOVACard Operations IT Tech for the administrative and college staff. This position will provide technical support for the College Print, NOVACard, Electronic Door Access programs and all hardware and networking associated ,college wide.
Duties and Tasks:
Perform hardware repair, support, configuration, and upgrade.
Complete technical tasks with minimal supervision.
Visit the colleges' campuses weekly to check all equipment related to NOVACard Operations
Work with vendors, faculty, staff, and students to resolve technical issues with vendors on various projects.
Take calls, track, and maintain tickets associated with technical issues for print program, NOVACard and electronic door access using the colleges support ticketing system.
Provide excellent student's, faculty and staff with excellent customer services.
Service and close tickets in a timely manner.
Efficiently and effectively use all the processes and procedures of the NOVACard Operations department.
Effectively communicate verbally and in writing with technical and non-technical personnel.
Schedule can include occasional evenings or weekend work.
Accept other duties as they're assigned.
Special Assignments:
May be required to perform other duties as assigned.
May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
This position is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the college.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
KSAs:
Ability to work cooperatively with faculty, staff, students and administrators.
Knowledge of multi-functional printing devices, hardware point of sale devices, software installations, networks and data communication and the ability to analyze and diagnose routine and unusual related equipment problems.
Ability to install and troubleshoot computer software and hardware.
Good interpersonal skills with demonstrated ability to communicate effectively - verbally and in writing with technical and non-technical personnel.
Proficiency with both Microsoft and Apple OS's applications.
Proven ability to plan and complete technical tasks with minimal supervision.
Ability to safely move and handle 50 pounds independently.
Required Qualifications:
Experience maintaining multi-function devices, desktop/laptops, peripherals and associated software (PC/MAC).
Experience providing customer service to managers, users, and/or clients.
Experience troubleshooting devices hardware and software.
Valid driver's license.
Additional Considerations
Additional Considerations:
Previous experience working with card systems, and/or door access systems.
Experience with Print Management experience
Experience working in higher education
Operation of a State Vehicle Yes Supervises Employees No Required Travel
Maybe required to travel between campuses.
Posting Detail Information
Posting Number CLS_3092P Recruitment Type General Public
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.
At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA's commitment to inclusive excellence, please visit our website.
NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.
We strive to ensure our employees have the tools and development opportunities to support and promote NOVA's mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu.
The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA's Annual Security Reports.
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/74471
Supplemental Questions
Required fields are indicated with an asterisk (*).
Yes
No
Yes
No
Yes
No
Yes
No
Do you have experience maintaining multi-function devices, desktop/laptops, peripherals and associated software (PC/MAC) ?
Yes
No
Do you have experience providing customer service to managers, users, and/or clients ?
Yes
No
Do you have experience troubleshooting devices hardware and software ?
Yes
No
Do you have a valid driver's license?
Yes
No
Applicant Documents
Required Documents
Optional Documents
Cover Letter/Letter of Application
Other Document
AHP Letter
Virginia Community College System