Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 230313
Primary Location: United States-New York-Manhasset
Other Locations: United States-New Jersey-Iselin
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Technical Diploma
Travel Required: 75%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthineers
Essential Duties and Responsibilities
This role is responsible for providing customer centric focus, further improve the relationships between the zone field teams and the Education Organization, and improve the bi-directional flow of information from the field, the CS organization, and the factory.
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Demonstrate not only excellent clinical and product knowledge, but at the same time also has a proven track record in excellent interpersonal skills in difficult customer environments with outstanding communication skills internally and externally.
All applicants must live in the Northeast region of the US
Healthcare Industry Knowledge
Has deep knowledge of the healthcare market, developments and trends
Knows the business of healthcare ownership, structure, reimbursement, regulations, capital markets, operating margins, key legislation, products, technology, etc.
Foresees how developments and trends could impact the healthcare industry, customers, and Siemens business environment
Detailed knowledge of all product offerings (MR and Education Services), equipment specifications/technical features, clinical applications and service options.
Customer Relationship Management
Serves as the first and primarily contact with defined key strategic accounts
Expands relationships with senior customer management to achieve and maintain high levels of customer satisfaction
"Owns" the customer
Understands customer hierarchy and dependencies
Coaches members of the sales team (Education PSE's, Modality PSE's, etc.) to help them reach their full potential
Guides and trains newly hired Clinical Education Specialists, introduces them into business
Specific Routine Activities Anticipated
Image quality escalations to include but not limited to: customer workflow, protocol adjustments, etc requiring intervention beyond standard education
Quarterly review (with Clinical Practice Head and Zone AVP) of customer satisfaction in assigned accounts
Quarterly review (with Clinical Practice Head and Zone AVP) of Zone sales strategies in target accounts
Work with Zone AVP/PSE within zone to cover Competitive Conversion accounts during turnover (this include pre-work to understand customer's expectations prior to turnover training)
System turnover's to ensure proficiency on new technology and clinical procedures
Develop and implement strategy with Zone Education PSE's to drive new education sales opportunities.
Work with Education Services product management and marketing to gather market intelligence and execute commercialization of existing offerings.
Education and/or Experience
BS/BA in related discipline or advanced degree or equivalent combination of education and experience specifically in a healthcare environment or healthcare sales environment.
Understanding of healthcare education marketplace, preferably relative to diagnostic imaging and therapy.
Excellent communication skills verbal, written, ability to present.
Demonstrated ability to energize, develop, and build rapport at all levels within an organization.
Experience working with or for large IDNs
Ability to manage multiple programs and priorities
Ability to think strategically and influence decisions with key business leaders
Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.
Ability to travel