H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As an Hourly Department Manager, you'll oversee Partners and day-to-day direction and coordination of a Store's Deli, Produce, Seafood, or Service Department. You'll coach on and foster the highest levels of customer service, execute merchandising programs, and monitor / be held accountable for the department's financial performance
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners come first?
HEAD FOR BUSINESS... the know-how to combine first-class customer service and merchandising / selling?
PASSION FOR RESULTS... ability to meet sales goals in a fast-paced environment, while handling multiple concurrent tasks?
We are looking for:
What is the work?
Spends the majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters
Assists department Partners with their duties; coaches / trains, / evaluates as needed
Holds Partners accountable for following SOPs
Prepares work schedules, orders product, controls inventory, monitors department budget and payroll
Completes / distributes all required reports and paperwork so accounting statements accurately reflect departmental performance
Complies with SOPs and department / Loss Prevention procedures to minimize shrink and residual inventory
Merchandising / Sales:
Executes merchandising programs; drives sales by merchandising appropriate variety and quantity of products daily
Monitors / accountable for the department's financial performance
Monitors financial records and inventory levels to help maximize sales, profit, and meet metrics and budget goals
Researches / analyzes potential or existing process breakdowns; proactively works with necessary Partners to identify and resolve root cause
Uses appropriate H-E-B systems to determine the best opportunities to drive sales
Maintains the highest levels of customer service through personal example, SOP compliance, and accountability
Food Safety / Sanitation:
What is your background?
Minimum age 18 (mandatory)
1 years of experience in the department, or comparable experience
School of Retail Management (SORM)
Completion of Store / department training (e.g., forklift / power jack)
Food Safety certification
Do you have what it takes to be a fit as an H-E-B [Hourly] Department Manager?
Advanced interpersonal skills
Advanced verbal / written communication skills
Analytical and problem-solving skills
Leadership / management skills
Organization and planning skills; attention to detail
Computer skills, including MS Office and H-E-B systems
Ability to manage multiple priorities and shift focus between projects / tasks
Ability to adapt to stressful situations, manage change, and give productive feedback
Ability to delegate effectively
Function in a fast-paced, retail environment
Work extended hours and / or rotating schedules, including nights and weekends
Safely maneuver around moving mechanical parts and high, precarious places
Stand, walk, bend, reach, kneel, squat, reach overhead and side-to-side during shift
Occasionally* work in a cooler / extremely cold environment
Occasionally lift 50 lbs
Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.