North Of Boston; Customer Success

Xtra Effort Solutions, Inc. Boston , MA 02108

Posted 2 months ago

Hiring need: North of Boston; Customer Success

Solution: SaaS proven to help employers reduce healthcare spend in a quantified manner, while also helping employee families who have children with special needs or elderly loved ones to be more effective navigating the agencies, paperwork, processes, etc. to identify and secure available services in a cost effective manner. Service is paid for by employers and is considered a benefit, giving the company a competitive advantage in attracting and keeping quality talent.

Employers and employees who take advantage of the service have proven to achieve greater productivity because employees are not stressed or distracted trying to navigate this complex system without such a resource.

Xtra Efforts client SaaS solution provides exceptional ROI by reducing healthcare costs, improving employee productivity, and helping with employee recruiting and retention.

Solution includes:

  • Unique, automated web/mobile technology, available 24x7x365 on any device
  • Turnkey solution with virtually no maintenance and turnkey integration points
  • Strategic data source for healthcare and employee engagement program design
  • Full lifecycle solution for employees with children, teens and young adults, and elderly loved ones
  • One-stop shop with live, dedicated expert support
  • State-by-state calibration of regulations, timelines, processes and resources


  • Solid funded, financially solid
  • Accomplished leadership team
  • Over 60 major corporations as clients, including Accenture, J&J, and Dell EMC

Candidate Criteria:

  • 3-5 years of Customer Success experience
  • Experienced and knowledgeable within the human resources SaaS technology segment
  • Experience surpassing required performance metrics related to client adoption, renewals, and client satisfaction
  • Proven ability to meet and exceed revenue objectives with Major Accounts
  • Experience working with strategic channel partners AND enterprise accounts
  • Possession of the following personal attributes required for success: Confidence, conviction, backbone, and sensitivity to thrive with demanding enterprise customers and strategic channel partners
  • Sensitivity to deal with the nuances in interpreting customer or channel partner contract terms, i.e., required resources, timeframes, sequence of events, etc.
  • Excellent in presenting to individuals, influencers, and executive-level decision makers
  • Negotiating skills directed at win-win outcomes
  • Superb at creating and developing long-term client relationships
  • Bachelors degree
  • Experience with Salesforce or another CRM system
  • Ability to work in a fast-paced and team environment

Compensation: Competitive salary plus bonus, meaningful equity

Company Culture: each individual is expected to make a major impact on the companys growth, and be praised and rewarded accordingly; strong work life balance, each team members personal interests and background are respected and appreciated

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Outside Sales & Service North Boston


Posted 5 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Outside Sales & Service - North Boston * Boston, MA * Full Time * HR and Recruiting * Mid Level Share Outside Sales and Service Is it possible to achieve true work-life balance? At Hi-Line, family comes first! Our outside sales and service professionals are given the freedom and flexibility to decide how to manage their day. We are seeking a high energy self-motivated individual to drive growth and maintain existing industrial MRO accounts for the protected territory in the North Boston area. This territory covers * Lowell * Somerville * Lawerence * Marlborough * Gloucester * Plus, all surrounding counties. Tired of not being able to earn what you're really worth due to capped pay structures or restricted sales? At Hi-Line we have uncapped income potential with a lucrative bonus and commission structure that allows you the ability to earn what you're really worth! Our first year Territory Managers average $55,000 - $75,000. They grow their business to an average income of over $100K and our top veterans are earning $150,000 - $200,000 per year. You will build lasting relationships and maintain repeat customers in a wide range of maintenance departments in the industrial world including: * Aviation & Avionics * Rail Road Repair * Facilities Maintenance * Heavy Equipment * Trucking * Marine * Hospitals * Military & Other Government Agencies * Over 32 different industries for you to serve It's our service and integrity that sets us apart from our competition that makes us unique in this niche. The home office and distribution center in Dallas, TX provides free support for our Territory Managers. Accounting: An account representative will handle your customer's billing and assists with your purchase orders. Marketing: We also have a world class Marketing Department that will work personally with you to help you customize marketing material designed just for you and your customers. Distribution Center: Will automate shipments of inventory to your home on a weekly basis. Customer Service: Will be available from 7 am - 7 pm CST, Monday - Friday, to answer your customer's questions when you are unavailable. IT: Will assist you with any technology needs you may have with your computer or electronic reporting. Training: We invest over $70K in our Territory Managers in their first year with classroom, digital and field training. Benefits: While you may work independently you are an employee and qualify for our benefits, such as * 401K * Medical Insurance * Dental Insurance * Discounted dental and vision program * Long-term disability * Life insurance Job Requirements * High School diploma or GED * Must reside within the territory * Outside industrial sales experience preferred * Must be able to purchase or lease an approved vehicle (your mobile store) * Clean driving history * Ability to lift, move and carry up to 50 pounds on a regular basis Hi-Line is an equal opportunity employer. Hi-Line does not discriminate based on age, race, national origin, disability, gender or religion. Read More Apply for Position Hi-Line Boston MA

North Of Boston; Customer Success

Xtra Effort Solutions, Inc.