Non-Classified

Department Information

THIS IS A NON-CLASSIFIED POSITION

GJD-400850 8/22; Test Site Coordinator

Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.

Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.

If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program.

CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For a complete review of the benefits we offer, please click on the following link:

https://www.cccs.edu/employee-resources/employee-benefits/.

Description of Job

GENERAL SUMMARY

The Community College of Denver's Testing Center is the largest testing center in the Rocky Mountain Region, is National College Testing Association (NCTA) accredited, and is centrally located in downtown Denver. The Testing Center services are at the crux of where student success and professional certifications intersect as it serves both the CCD and the Denver workforce communities.

The Testing Center is primarily is responsible for secure test administration and professional proctoring. The Testing Center services include placement testing, CLEP, DSST, DANTES, PearsonVUE, Scantron, National Testing Network (NTN), HiSET, PriorLearning Assessment (PLA) Exams, academic class testing (CCD and other colleges/universities), "high stakes" testing for ETS (GRE/Praxis...), American College Testing (ACT) and other companies or outside 3rd party proctoring.

The Testing Center is a collaborative space and strives to achieve a comfortable and secure environment for testing activities.

The purpose of the Test Site Coordinator is to collaborate with the Testing Center team in the coordination of all testing site administration duties for CCD students and community members. This position is part of a dynamic team of full time and part-time staff and reports to the Director of Student Learning Support and Testing.

Testing site administration includes providing testing services for vendors, CCD and other educational institutions, business and corporations, proctoring all exams as well as serve as an IT and customer service liaison with CCD IT and our vendor partners. The Test Site Coordinator is responsible for the oversight and management of test administration, staff certification tracking, site compliance, security of testing materials and equipment to include computers and software, ensures all testing policies and procedures are followed, participate in tracking expenses, help maintain relationships with our internal and external stakeholders, assist in the hiring, training, scheduling and direct supervision hourly and work-study staff. Test Site Coordinators are part of a team that work flexible hours to include opening and closing shifts as well as Saturday and evening testing based on business needs.

PRIMARY DUTIES

Test Administration/Coordinate Testing Activities

a. Coordinate the following:

i. Communicate with external faculty, testing staff, students, and vendor representatives

using verbal and electronic methods

ii. Check -in and administration of all vendor or outside agency exams

iii. Process all completed exams and return or upload in a timely manner

iv. Monitor testing sessions to ensure adherence to policies and procedures, and that a

climate of good customer service is maintained

v. Implementation of new programs

vi. Coordinate all in-person, vendor, and distance testing along with any related expenses

b. Collaborate with the following:

i. Faculty and staff to arrange testing for classes including special groups, as needed.

ii. Participate in college wide committees and groups representing the needs of the

Testing Center.

iii. Participate in professional development and professional association opportunities

iv. Stay current on knowledge of testing procedures and policies and with certifications.

v. Research new vendors and oversee the implementation and training of new exams

vi. IT department to ensure vendor software updates are completed and working properly

vii. Collaborate with faculty and arrange testing for classes including special groups, as

needed

c. Oversee the following:

i. All CBT and Proctors or Front Desk staff

ii. Saturday and evening testing as determined by business needs

iii. Communicate with testing agencies regarding clarification of testing procedures,

trouble-shooting problems/equipment/software, and ordering materials

d. Maintain the following:

i. Distance Testing policies and procedures, revising or drafting new policies and

procedures when necessary

ii. An appropriate testing environment free from distraction

iii. Security of all tests, materials, and equipment

iv. Website content related to Distance Testing services

v. Testing hours through Register Blast schedule system

vi. Vendor schedules

Staff Management

a. Recruit, onboard, train and manage testing center hourly part-time staff

b. Create staff schedules, monitor attendance and maintain daily, weekly, monthly

scheduling to ensure proper coverage for business trends

c. Manage part-time staff payroll and timesheet submissions to include MSU/UCD

d. Conduct and document daily observations and team trainings

e. Coordinate monthly feedback sessions with team members

f. Communicate effectively, provide coaching and implement disciplinary actions when

needed

g. Maintain policies and procedures related to staffing, revising or drafting new policies

and procedures when necessary

Office Responsibilities

a. Proficient in the following:

i. Operation of standard office equipment including phones, print/fax/scan/copy

machine, CashNet, and RegisterBlast, and Office 365.

ii. Operation of various computerized testing programs and scoring equipment.

iii. Operation of all computer programs including Banner, scheduling software,

spreadsheets, word processing, cashiering program, business accounting software,

database, e-mail, and internet programs

iv. Production of letters, memos, forms, and other office documents

v. Organization and back-up of personal computer files and data

Fiscal Responsibilities

a. Manage distance, offsite, and vendor testing related expenses

i. Work closely with Operations Specialist and Cashier's Office to ensure all EFT

payments are documented and ensure proper invoice charges

b. Coordinate data collection, input, and reporting for the weekly and monthly reports

Other duties as assigned such as but not limited to assisting with Testing Center Meetings, CCD events, Committee work, professional development.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS:

Any equivalent combination of education, experience, knowledge, skills, and abilities.

Education:

• Bachelor's degree.

• Consideration for bachelor's degree equivalence: Associate's degree from an accredited institution (psychology, education, special education or other related field) and either 1 year as a full time professional proctor or 2 years of part time professional proctoring.

Experience:

Two (2) years' experience working directly with students or customers in a service oriented setting (education, testing, administrative assistance...)

Knowledge/Skills/Abilities:

• Understanding of standardized tests and testing procedures.

• Basic accounting principles and money handling best practices.

• Basic computer hardware and software knowledge as well as troubleshooting.

• Organization, prioritization and time management skills.

• Attention to detail.

• Presentation skills.

• Excellent oral and written communication skills.

• Proficient in producing documents such as memos and letters.

• Ability to work collaboratively and build relationships in a diverse work environment.

• Ability to provide effective feedback and constructive criticism.

• Ability to exercise independent judgment and use critical thinking skills.

• Demonstrated initiative and innovative thinking.

• Effective building cross-cultural and cross-generational relationships such as with age, individuals with a disability, racial, ethnic, socioeconomic, and LGBTQ communities.

PREFERRED QUALIFICATIONS:

Knowledge/Skills/Abilities:

• Understanding of NCTA and RMCTA guidelines.

• Knowledge of the Banner system.

• Prior experience in professional or educational testing center.

Equipment Used:

Computer, fax, phone, copier, register.

Other Considerations:

This position works in an environment that requires flexible office hours and directly serves clients in person. Must be able to make critical decisions and judgments on own, plan and organize tasks bringing them to completion, initiative to learn and grow with the job, able to work some evenings and Saturdays, and to travel to off-campus sites

Supplemental Information

SELECTION PROCESS

Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under "Minimum Qualifications"; an online application; resume; and transcripts. All candidates, including current Community College of Denver

employees must submit a complete application packet which includes all material listed above.

Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully.

Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied.

APPLICATION PROCEDURES:

Interested applicants must submit a complete application packet at https://www.schooljobs.com/careers/ccd which includes:

• Electronic Application, Click 'New Resume' at the bottom of this page

• Cover Letter

• Resume

• References - Names, phone numbers, addresses, & email addresses of three professional references

• Copies of transcripts, unofficial preferred

• Copies of appropriate credentials, if applicable

All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts

• Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered.
  
  Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under "student's right to know": CCD.edu/Safety. For a hard copy report please contact 303-352-3042.