Purpose of Role
All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Non-CDL Driver, this means:
Being friendly and professional, and responding quickly to customer and associate needs.
Verifying that merchandise is in good condition, accurately accounted for, and delivered to customers on-time.
Inspecting delivery vehicles and ensuring the safety and security of the loading and unloading process.
The Non-CDL Driver plays a critical role in ensuring on-time, accurate, and safe deliveries, while providing exceptional service to our customers in their homes. This associate has the opportunity many times each day to leave a final positive impression with our customers and the purchasing experience. This associate builds positive relationships with customers every day and ensures their needs are met. Most of this associate's day is spent driving, inspecting, loading and unloading merchandise, and assisting with installation. The Non-CDL Driver contacts customers to confirm delivery details, determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews. Additionally, this associate must follow DOT regulations, including DOT physicals, to keep themselves and others safe while driving.
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
Demonstrates sincere appreciation to customers.
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
Contacts customers regarding delivery or coordinates with the truck driver to call the customer.
Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders.
Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order.
Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading.
Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers.
Retrieves merchandise and returns items to store at the customer's request.
Clean and Safe Stores
Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations.
Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes.
Unloads, installs, and tests appliances upon delivery.
Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment (e.g., lift gates).
Completes Department of Transportation (DOT) reporting to maintain DOT certification.
Submits a driver's log when necessary.
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
Valid state-issued driver's license.
Ability to read, write, and perform basic arithmetic (addition, subtraction).
Must be 21 years of age.
Ability to comply with DOT and CDL regulations.
Valid medical certificate or ability to obtain one upon employment.
Ability to pass MVR screen in accordance with company requirements.
Ability to obtain sales related licensure or registration as may be required by law.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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Lowe's Companies, Inc.