Candidate(s) for this position will be responsible for providing help desk and network monitoring and management support for multiple custom networks/service applications in a 24X7 operations facility. Tasks include fault monitoring and management, troubleshooting, network and application management, configuration control, trouble ticket generation and management, and reports development and generation.
Candidate(s) will provide customer phone support and status updates as needed, and be able to direct, coordinate and partner with various work centers, network engineers/system administrators, and customer organizations in the execution of daily tasks. Tasks are typically procedure-based, so candidates will need to learn existing documented procedures as well as assist with creating and/or updating procedures as necessary.
This is a tiered support shift position typically with 8-hour shifts; currently available is the evening position which is nominally Tues Sat (15:30PM 11:30 PM). No Relocation offered.
Required Skills, Certification, Experience, and Education: A bachelors degree preferably in a related field or a minimum of 4 years equivalent work experience in tiered operational support.
Proven experience in or knowledge of network management of WAN/LAN computer networks, data communications, TCP/IP, applications monitoring & diagnostics; working knowledge of Solarwinds or comparable network management tool, ticketing systems (e.g. Trac, ManageEngine, or Remedy), and basic Windows and Linux skills. Security + Certification is required by contract. Excellent customer service skills and a positive attitude are a must.
Required Clearance: TS/SCI; US citizenship.
Desired: Familiarity with routers, switches, server system administration skills, and Splunk.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
Job ID 1920850 Date posted 05/14/2019