NOC Technician

Thinkcsc Columbus , OH 43085

Posted 2 weeks ago

Do you want to be a key element of a growing and entrepreneurial company where you will make a difference every day? Do you want to advance your career with experience in 100s of different IT environments? Then you should apply to become part of one of the strongest IT services teams in central Ohio!

  • Respond to client telephone (Help Desk) calls and technical support requests
  • Monitor client networks and systems through our RMM tools
  • Diagnose and repair networks, operating systems, and applications
  • Perform software installation for new client equipment
  • Assist in keeping client infrastructure documentation up to date
  • Perform remote work as requested by Manager or Engineering Team
  • Work independently and with fellow team members in achieving utilization objectives
  • Follow a thorough planning and follow-through process for all aspects of the job
  • Provide a high level of customer service through comprehensive communication
  • Complete assigned training objectives to stay current with emerging technology

Requirements

  • At least three years of experience performing the duties described above
  • Basic proficiency in Windows server/client infrastructures, and at least one of the following; MacOS, Linux, Cisco/HP networking, IT Security
  • Understanding of virtualized infrastructures (Hyper-V/VMware)
  • At least one technical certification that provides the knowledge and skill to perform the major duties described above. (i.e. A+, Security+, Network +, CCENT, MCTA, etc.)
  • A strong work ethic and capacity to self-motivate
  • Excellent communication (people) skills and ability to read any situation and react
  • Organized and detail oriented, with an ability to prioritize effectively
  • Innate ability to work in and contribute to a team
  • Demonstrated ability and interest in mastering new and emerging technologies
  • Commitment to excellence, integrity, and professionalism in customer service

Benefits

  • Gain hands-on experience with a myriad of technologies
  • One of a kind team with pride in expertise
  • Small company where individuals matter and work/life balance is encouraged
  • Strong leadership team that allows freedom and creativity to make an impact
  • Develop professionally and pursue interests
  • Supportive and flexible
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