NOC Technician

Are you looking for limit-less career opportunities? Do you have a growth mindset, and like to take initiative? If yes, then Ntiva is the right place for you! At Ntiva, we have a saying - "We exist to grow each other." Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could get in to? Because as one of the fastest-growing Managed Services Companies in the country, we're looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our original founder Steven Freidkin, we specialize in in helping organizations solve their complex IT challenges no matter where they are located. Definitely a fast-paced environment where we collectively battle escalating cyber attacks and stay on top of fast changing technologies! Come explore one of our many opportunities!

Job Summary

As a NOC Technician you will manage, respond and remediate issues on a day-to-day basis by working with a team to ensure consistent delivery of services including connectivity, functionality, updates, and automation. You will work closely with the Operations team and provide valuable feedback to support the design, functionality, and workflows to maintain environment uptime and provide quick identification of issues.

Summary of Location and Hours

• This is a 100% remote position

• Wednesday-Saturday, 11am-10pm EST (4 days/10 hour shifts)

• Equipment is provided, Must have home internet connectivity of at least 20 mbps upload and 20mbps download.

Responsibilities

• Fully participate and collaborate as a member of the NOC team

• Respond and remediate alerts as they are generated during your specified shift

• Maintain KPI's related to response and availability

• Provide clear and concise notes on tickets worked

• Identify and escalate any issues with the alerting systems

• Ensure all automated alerts and related cases are addressed according to SLA

• Ability to troubleshoot and report on environment issues related to ISP, networks, servers, and hypervisors

Required Education / Certification / Skills

• 2-3 years of experience in the field of Information Technology

• Great communication skills both spoken and written

• Strong troubleshooting and problem-solving capabilities

• Ability to communicate and cooperate with various departments in-order to obtain information needed

• Good customer facing mannerisms and communication

• Ability to work under pressure, while maintaining a tactful and professional demeanor

• Ability to operate independently while maintaining key performance numbers

• Understanding of network security policies including, but not limited to, firewall rules, routing rules and port forwarding

• Understanding of ConnectWise automate functionality including, but not limited to, scripting results executions and exports

• Understanding of the SNMP protocol including, but not limited to, SNMP traps and flags to troubleshoot errors

• NOTE: This is a full-time remote position requiring shift based 24-hour coverage. The shift is documented in this posting and the working hours to be agreed upon with your manager prior to accepting the role.

Job Performance Metrics

• Utilization and availability

• Responsiveness

• Total tickets resolved.

• Total tickets handled.

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family

• 401k + company matched contributions 4% match on 5% contribution - Employee and Company contribute after 90 days - no vesting period!)

• Group Term Life and Accidental Death and Dismemberment coverage (company provided)

• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)

• Health Savings Account (HSA) Options / PPO Options

• Paid Personal Time Off (PTO) + 2 Floating Holidays

• Bonus plans

• Tuition Reimbursement Program

• Employee Assistance Program

• Generous Employee Referral Program - the more you refer the more you earn!

• Dynamic Recognition and Rewards

• Work with Industry-Leading Talent

• Clear Promotion and Advancement Tracks

The base pay range for this position is expected to be between $44,000.00 and $70,000.00 per year, plus an annual on-target bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 5/28/2024