NOC Technician

Hostway Tampa , FL 33601

Posted 6 months ago

COMPANY OVERVIEW:

Hostway and HOSTING have merged, creating one of the largest managed cloud services platforms in the world. Together, Hostway | HOSTING has been a global leader in managed and cloud hosting for over 20 years, serving customers ranging from start-ups to Fortune 500 companies, and specializing in hosting mission critical workloads and applications. We deliver highly secure, compliant, and always available solutions to thousands of customers worldwide and commit ourselves to:

  • Live by our Customer Pledge by giving each and every customer the exceptional service they deserve.
  • Providing unmatched technical expertise.
  • Empowering customers to run their apps where they run best, made possible by our hybrid cloud.
  • Providing customers with 24/7 phone access to real experts, including cloud-hosting experts who are committed to solving customer problems.

We are first and foremost a service company, enabled by technology not the other way around. We believe that service is the core to creating a vibrant, built-to-last organization. If what weve said isnt a mission you can get behind, or you are looking for a big paycheck to do more directing than doing stop reading.

Still with us? You likely believe that there is more to a job than just getting paid, and that the mission really matters. Good. Because we believe that too.

For more information about Hostway | HOSTING, please visit http://www.hostway.com.

POSITION PURPOSE:

The Network Operations team is an integral part of Hostway|Hosting tasked with many of the day-to-day network maintenance and management duties. We also work closely with the engineering and architecture groups on the long-term planning of expansions and improvements to the Hostway|Hosting network. Finally, team members often participate weekly reviewing new customer implementations for errors, work with our provisioning department to complete networking portions of new deployments and consult with the sales architects when they may have questions regarding solutions they are designing for a customer.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Day to day maintenance of Hostway|HOSTING switching and routing infrastructure

Configuration and trouble shooting of customer network equipment including IPSec VPNs

Switching and routing configuration for new customer deployments

Agile based project work implementing new features and network improvements

Resolution of tickets escalated to Network Operations

Firewall policy administration

Must be available for overnight maintenance windows as necessary

Must be available for on call work as necessary

Must deliver an exceptional customer experience every day

Performs all other duties as requested or required

Requirements

DESIRED MINIMUM QUALIFICATIONS:

3 years of experience in related field, 5 years preferred

Preferred background in Junos or IOS switching

Understanding of core switching/routing concepts

Knowledge of popular protocols like BGP and OSPF

Preferred background in working with a large scale service provider environment

Must be able to work both independently and as part of a collaborative team

Ability to learn and communicate technical information

Must have excellent written and oral communication skills

Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment

EDUCATION:

  • Bachelors degree or equivalent work experience

Benefits

Hostway offers a competitive salary and benefits including Paid Time Off, free Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be contacted.

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