NOC Technician

General Summary of Position:

The NOC Technician I is responsible for implementation, monitoring, management, and technical support for network access services, network equipment, and related systems. A person in this role performs primary troubleshooting of incidents and issues, conducts routine maintenance tasks, and supports network operations to ensure network performance and reliability. This role involves managing network access requests, ensuring compliance with NetOps policies, and providing technical support and remote troubleshooting on calls with Granite customers and/or field technicians. They are responsible for diagnosing access and network issues and ensuring they are addressed and resolved in a timely fashion.

Duties and Responsibilities:

• Implement and manage network access controls, including user and device access permissions, authentication, and authorization.

• Assist with the installation, configuration, and setup of access and managed network hardware and software, including routers, switches, and other network devices.

• Respond to, troubleshoot, and resolve access and network-related support requests and incidents, including connectivity problems, hardware failures, and configuration errors, ensuring timely and accurate resolution.

• Monitor network health, performance and availability, identifying and addressing issues to maintain optimal network operations.

• Perform routine, level 1 maintenance tasks, such as system updates, backups, and hardware upgrades, according to established procedures.

• Collaborate with senior technicians and network engineers to support network projects and initiatives.

• Follow established network security protocols and best practices to ensure the integrity and protection of network systems.

• Assist with network performance monitoring and reporting, contributing to efforts to improve network efficiency and reliability.

• Stay current with industry trends, technologies, and best practices related to network operations and support.

• Maintain regular updates to incidents conveying pertinent information to customers, Granite account teams, and other technical personnel.

Required Qualifications:

• Implement and manage network access controls, including user and device access permissions, authentication, and authorization.

• Assist with the installation, configuration, and setup of access and managed network hardware and software, including routers, switches, and other network devices.

• Respond to, troubleshoot, and resolve access and network-related support requests and incidents, including connectivity problems, hardware failures, and configuration errors, ensuring timely and accurate resolution.

• Monitor network health, performance and availability, identifying and addressing issues to maintain optimal network operations.

• Perform routine, level 1 maintenance tasks, such as system updates, backups, and hardware upgrades, according to established procedures.

• Collaborate with senior technicians and network engineers to support network projects and initiatives.

• Follow established network security protocols and best practices to ensure the integrity and protection of network systems.

• Assist with network performance monitoring and reporting, contributing to efforts to improve network efficiency and reliability.

• Stay current with industry trends, technologies, and best practices related to network operations and support.

• Maintain regular updates to incidents conveying pertinent information to customers, Granite account teams, and other technical personnel.

• Ability to foster strong working relationships between project teams, stakeholders, management, and vendors.

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