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NOC Technician- 1

Expired Job

Stonehenge Resources Scottsdale , Arizona 85250

Posted 3 months ago

Job Description: The NOC Technician I
.
This position reports to a Technical Manager, requires strong interpersonal skills, and routinely interacts with internal network, engineering and customer care support organizations, field operations, external service providers and equipment vendors during normal service provisioning and trouble resolutions. Requires shift rotation work supporting after-hours, weekends and holiday coverage. This positions requires this person to work Wednesday to Sunday shift.
JOB DETAILS
VoIP networks, equipment and end user devices
Web system applications and uses
TCP/IP networking concepts
Windows and UNIX/Linux operating environments
MySQL and Oracle databases
Additional Skills (would like to have but not required)
Advanced computing skills
Strong oral and written communications ability
Proficient reading and writing clear, concise technical reports and letters
Good negotiation and listening skills
Ability to prioritize and organize proficiently in fast paced environment
Reliable, Punctual, Dependable
Excellent problem solving abilities
Ability to effectively manage to deadlines
Comfortable interfacing with all levels of organizational management
Education
Associates/Technical Degree or equivalent experience
Network fault and performance monitoring including:
o Nagios
o SolarWinds
o Call performance graphs
o Call quality monitoring
o 911 alerts
o NOC email management
o Netcool
o Other Network monitoring and management tools as they are deployed
o Trouble ticket management (create, resolve, escalate and manage through to resolution)
o Prompt identification, impact analysis and corrective actions associated with network degradation or outage events
o Monitor, manage and respond to system email alerts
o Monitor and assist maintenance window activities
o Perform 911 incident and trouble ticket management
o Perform routine scheduled maintenance activities as required
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NOC Technician- 1

Expired Job

Stonehenge Resources