Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

NOC Techician

Expired Job

Single Digits Bedford , NH 03110

Posted 5 months ago

About us:

Single Digits is a leading global provider of High Speed Internet Access (HSIA) management and support solutions, guest management software and technical support services. We offer a complete guest HSIA solution, including components of IP network design, engineering, professional services, ongoing maintenance, networking monitoring, multi-lingual support, revenue reporting and authentication tracking.

Our innovative Broadband Authentication Platform (BAP) empowers properties to tailor their HSIA to the unique needs of a variety of industries, including hospitality, property management, health care, government, education, travel and more. Thanks to our managed service business model, our clients are able to boost revenues, strengthen customer loyalty and better promote their own brands without capital expenditures.

About the Position:

Daily duties and responsibilities include: troubleshooting with property IT resources or conference attendees to resolve connection issues, documenting and tracking all troubleshooting completed within the ticketing system, and recognizing and resolving larger network issues.

Job Responsibilities:

  • Proactively monitor network devices and respond to all alarms in a timely manner

  • Identify and troubleshoot Network issues ranging in complexity from down wireless access points, to network abuse, and device configuration issues

  • Assist Customer Support in following proper troubleshooting methods and resolving end user issues

  • Thoroughly document and track trouble-shooting procedures

  • Manage & maintain compliance to Single Digits firmware and configuration standards using industry best practices

  • Troubleshoot issues pertaining to installed equipment at an intermediate to advanced level

  • Adhere to Change Management Process & Policy

  • Properly prioritize and balance workflow

Requirements:

This position requires a highly-motivated individual willing to work as part of a team in an exciting, fast-paced environment. Providing excellent customer service and maintaining a high level of professionalism at all times is expected. A proven track record of punctual and consistent attendance must be provided. Flexibility in scheduling a must; evenings and weekends.

  • NET+, CCent, CCNA certificates or equivalent experience

  • Proven track record in technical troubleshooting

  • Demonstrated soft skills

  • Basic RF comprehension

  • Knowledge of basic Networking protocols

  • Previous education in Network Management a plus.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We do not accept resumes submitted by recruiting firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

We not currently sponsoring H1-B visas for this position.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
NOC Helpdesk Technition

Single Digits

Posted 1 week ago

VIEW JOBS 1/6/2019 12:00:00 AM 2019-04-06T00:00 Single Digits is a leading global provider of High Speed Internet Access (HSIA) management and support solutions, guest management software and technical support services. We offer a complete guest HSIA solution, including components of IP network design, engineering, professional services, ongoing maintenance, networking monitoring, multi-lingual support, revenue reporting and authentication tracking. Our innovative Broadband Authentication Platform (BAP) empowers properties to tailor their HSIA to the unique needs of a variety of industries, including hospitality, property management, health care, government, education, travel and more. Thanks to our managed service business model, our clients are able to boost revenues, strengthen customer loyalty and better promote their own brands without capital expenditures. About the Position: Daily duties and responsibilities include: Assisting customers experiencing any procedural or operating difficulty. Complex and/or high priority problems are elevated to specialist support groups for resolution when needed. The Helpdesk Technician is responsible for ensuring that an effective solution is provided to the user. Job Responsibilities: * Ensure a knowledgeable, consistent, and positive experience for our customers * Able to work with customers via phone and/or email. * Good work habits under pressure. * Troubleshoot problems, answer questions, instruct customers regarding the various questions/problems they present. * Provide first level of contact and create a ticket for each call. * Update tickets with appropriate troubleshooting steps completed. * Close tickets with resolution entered upon completion of the job. * Follow appropriate escalation procedures. * Determine the most effective manner to resolve customer's technical issues. Engage in research and in-depth troubleshooting to resolve technical issues. * Consult with Specialist when necessary. * Participate in additional training to increase knowledge and be able to assist with more complex issues * Resolve escalated Level 1 guest tickets in a timely manner. * Grow your knowledge of Helpdesk procedures and services. * Identify and escalate situations requiring urgent attention. * Responsible for making correct configurations on access points, switches and gateways. * Work on Helpdesk related projects assigned by Supervisor or Manager. * Ability to work independently and in a team setting. Requirements: This position requires a highly motivated individual willing to work as part of a team in an exciting, fast-paced environment. * Knowledge of basic Networking protocols * Previous experience in a related field is a plus * Bilingual candidates preferred, but not required Compensation and Benefits: * Full Time Position- Flexibility in scheduling to include nights and weekends * Wages commensurate with experience * Medical * Dental * Vision discounts * Domestic Partner benefits * 401(K) with company match * Voluntary Life/AD&D * Long Term Disability (LTD) * Employee Assistance Program * Health and Wellness Program * Flexible Spending Account * Holidays- 6 per calendar year * Paid Time Off (PTO) * Reimbursement Plans We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. * Resumes submitted by recruiting firms unless specifically requested by Human Resources will not be accepted. Unsolicited resumes will be ineligible for referral fees. Single Digits Bedford NH

NOC Techician

Expired Job

Single Digits