Single Digits is a leading global provider of High Speed Internet Access (HSIA) management and support solutions, guest management software and technical support services. We offer a complete guest HSIA solution, including components of IP network design, engineering, professional services, ongoing maintenance, networking monitoring, multi-lingual support, revenue reporting and authentication tracking.
Our innovative Broadband Authentication Platform (BAP) empowers properties to tailor their HSIA to the unique needs of a variety of industries, including hospitality, property management, health care, government, education, travel and more. Thanks to our managed service business model, our clients are able to boost revenues, strengthen customer loyalty and better promote their own brands without capital expenditures.
About the Position:
Daily duties and responsibilities include: troubleshooting with property IT resources or conference attendees to resolve connection issues, documenting and tracking all troubleshooting completed within the ticketing system, and recognizing and resolving larger network issues.
Proactively monitor network devices and respond to all alarms in a timely manner
Identify and troubleshoot Network issues ranging in complexity from down wireless access points, to network abuse, and device configuration issues
Assist Customer Support in following proper troubleshooting methods and resolving end user issues
Thoroughly document and track trouble-shooting procedures
Manage & maintain compliance to Single Digits firmware and configuration standards using industry best practices
Troubleshoot issues pertaining to installed equipment at an intermediate to advanced level
Adhere to Change Management Process & Policy
Properly prioritize and balance workflow
This position requires a highly-motivated individual willing to work as part of a team in an exciting, fast-paced environment. Providing excellent customer service and maintaining a high level of professionalism at all times is expected. A proven track record of punctual and consistent attendance must be provided. Flexibility in scheduling a must; evenings and weekends.
NET+, CCent, CCNA certificates or equivalent experience
Proven track record in technical troubleshooting
Demonstrated soft skills
Basic RF comprehension
Knowledge of basic Networking protocols
Previous education in Network Management a plus.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We do not accept resumes submitted by recruiting firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
We not currently sponsoring H1-B visas for this position.