Job Description: Job #: 1024268
Responsible for working in a 24x7 Network Operations and Security Operations Center environment as a member of a larger team.
Monitor systems within the Network/Security Center, triage issues, respond to events, and provide situational awareness to company leadership and customers.
Responsible for Incident Triage / Incident Management and timely reporting and escalation of issues. Provide Incident Response (IR) support as required
Follow standard procedures; accurately log and update all events using incident/call tracking software.
Ensure timely and accurate communication to customers and escalation teams
Monitor, analyze, and triage all alerts within the stated Service Level Agreements.
Maintaining agreed upon Service Level Agreements with customers
Resolve incidents or facilitate escalation to Tier 2.
Respond to all inbound service requests initiated (phone or email)
Document all activities during an incident and provide leadership with status updates during the life cycle of an incident.
Track trends, statistics, and key figures for each assigned client
Assist with the development of processes and procedures to improve incident response times, analysis of incident, and overall Network/Security Center functions.
Communicate Daily Shift Change Report
If Interested please email me at [ Link Removed ] with a good time and phone number for you to be reached at.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [ Phone number blocked ] .