NOC Specialist III

Frontier Communications Rochester , NY 14618

Posted 2 weeks ago

Frontier Communications provides communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure digital protection solutions. Frontier Business offers communications solutions to small, medium, and enterprise businesses.

The mission of the of a Center Operations Technician NOC is to serve the Frontier Network by performing surveillance and maintenance of the Frontier network on a 24x7x365 basis. The Surveillance/Tier 1 team will ensure timely acknowledgement of network anomalies and failures and follow documented methods to ensure efficient and timely resolution. The team will also take proactive measures to guarantee the integrity of the network, as well as provide technical support to all Frontier organizations.

General Duties

A qualified candidate will have a Technical BS degree, or equal vendor certification, as well as 5+ years of professional experience within an Enterprise environment including layered services over multiple equipment vendors. An expert level of Cisco, Juniper and Nokia protocol-based routing are a must have with a self-driven work ethic to analytically drive network enhancements to resolution with Planning and Engineering teams.

Network Operations - NOC III

Responsibilities

  • Isolate, troubleshoot and resolve advanced network issues on Layer 1, layer 2, and layer 3 network devices

(Aggregators, ATM switches, Ethernet switches, Routers).

  • Work with field technicians and local management to assist in the resolution of equipment or network level outages.

  • Immediately engage in level 2 and 3 MSI's to ensure MTTR goals are met.

  • Spearhead enhancement activities related to system monitoring and performance:

  • Advises managers concerning MSI trends, technical problems, need for equipment, need for software upgrades, and priorities.

  • Excellent project management skills with an attention to detail.

  • Perform Root Cause Analysis (RCA) for network outages including what was done to resolve the issue, what can be done to reduce impact and what could be done to prevent future occurrences.

  • Perform such similar, comparable, or related work as may be required, apparent or assigned.

Education/Qualifications

  • Bachelor of Science Degree in relevant field or equivalent vendor certification.

  • Requires minimum 5+ years of networking systems experience.

  • Extensive knowledge of Cisco, Juniper and Nokia technologies involved in telecommunications as well as layered connections and usage of LAN and WAN technologies.

  • Hold a deep understanding of protocol routing to include but not limited to IPv4(v6), ISIS, MPLS, RSVP, BGP, OSPF.

  • Network monitoring and analysis equipment and software (Netcool Suite).

  • Scripting knowledge (Perl, Ruby, Python, etc.).

  • Windows and Linux based Operating systems.

  • Vendor Certifications JNCIA/JNCIA, CCNP/CCIE, NRS-1/NRS-2

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Consumer Service Specialist III

Maximus, Inc.

Posted 1 week ago

VIEW JOBS 3/12/2019 12:00:00 AM 2019-06-10T00:00 Overview Project Specific Job Summary: The Consumer Services Specialist (CSS) III is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace. * Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols. * Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. * Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. * Transfer/refer consumers to appropriate entities according to the established guidelines. * Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary * Facilitate the fulfillment of caller requests for materials via mail, email, or download. * Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. * Escalate calls or issues to the appropriate designated staff for resolution as needed. * Track and document all inquiries using the applicable systems. * Facilitate translation services for non-English speaking callers according to procedures. * Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems. * Meet Quality Assurance (QA) and other key performance metrics. * Responsible for adhering to established safety standards. * Must be able to remain in a stationary position for an extended period of time * Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds * Work is constantly performed in an office environment * Perform other duties as assigned by management. Education & Experience Required: * High School Diploma or GED * 6 months to 2 years of experience * Strong data entry and telephone skills; * Excellent organizational, interpersonal, written, and verbal communication skills; * Ability to perform comfortably in a fast-paced work environment; * Ability to successfully execute many complex tasks simultaneously; * Ability to work as a team member, as well as independently. * Previous experience with computers, phone systems, and headsets preferred; * Previous experience in customer service preferred Responsibilities-Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. -Track and document all inquiries using the applicable systems.-Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.-Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.-Facilitate the fulfillment of caller requests for materials via mail, email, or download. -Facilitates translation services for non-English speaking callers according to procedures. -Escalate calls or issues to the appropriate designated staff for resolution as needed. -Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems. The Ideal Candidate will Possess the Following Additional Education and Experience This is the corporate approved job titling framework criteria. Please see the job summary for Project Specific position requirements. * High School Diploma with 6 months - 2 years of experience. * May have additional training or education in area of specialization. * Handles customer service inquiries and problems via the telephone, recording consistent problem areas. * May respond to email inquiries. * Customer service is the primary function. * Calls are predominately routine, but may require deviation from standard screens, scripts, and procedures. * Uses computerized system for tracking, information gathering, and/or troubleshooting. * Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. * Communicates more complex information, using job experience to anticipate and proactively address related questions. EEO StatementEEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Maximus, Inc. Rochester NY

NOC Specialist III

Frontier Communications