NOC Planning & Disruption Specialist, Global Charging

The NOC Planning & Disruption Specialist works on the Global Charging Operations team in Buffalo, NY. The ideal candidate has experience working with or a passion for disruption planning, weather or emergency management. This role is part of the Tier 1 monitoring team working to ensure superior customer experience 24-7 on the Supercharger network. The individual will work closely with Energy Service, Charging Asset Management, internal engineering teams and external parties.

• Responsible for process management for network disruptions (minor / major) that may affect access to charging ranging from weather events, grid disruptions or peak travel

• Partner with modeling and analytics teams on forecasts and post-event reviews for internal updates and mitigation

• Act as the global expert in network risks that impact access to charging

• Develop internal & external comms plans and education resources

• Represent the team with external counter parties like utilities and government emergency planning divisions

• Any combination of education and experience equivalent to a bachelor's degree and 2+ years working in a similar role or industry with 24-7 business operations or emergency management

• Experience coordinating in fast-paced environments and teams

• Ability to manage multiple projects with an eye for efficiency and priority

• Superior communication skills with ability to discuss technical topics with a range of audiences

• Highly energetic personality, with a flexible attitude towards critical tasks

• Available to work weekends and on holidays