Job Location - Tarrytown NY 10533
In search of a motivated Network Operations Center (NOC) Technician to service our Westchester based customers. As an IT solutions firm, our company is dedicated to serving medium-to-large enterprise firms in delivering fully protected network connectivity, Cyber-Defense (Compliance) protection, Cloud (private and public) services, and Next-Gen VoIP Telephony/UC capabilities.
As a part of this group, this Data Center/Client Support Technician serves as a direct point-of-contact for most customer and service provider interaction. This interaction includes receiving and resolving Tier 1 and Tier 2 customer requests via Phone, e-mail, and internal ticket system, escalating alerts to appropriate personnel, rebooting servers and network devices. The role includes the coordination and execution of planned maintenance, as well as performing security scans on designated customer environments.
Escalate and communicate customer issues and network related alerts to Engineering, Management, and Administration as defined by process and procedures.
Troubleshoot various issues such as internal Data Center questions/requests raised (Password request, ticket investigation, researching vendor position), customer issues or questions, or issues is requesting a provider to take action on.
Respond to customer requests and provide consistent communication as defined by policies.
Interact with Network Suppliers, Vendors, and Customers on a daily basis; opening tickets and performing follow up with external organizations on customer related issues
Resolve trouble/request tickets and provide detail updates within the ticketing system
Duties and Responsibilities:
Perform daily backups and recovery, when necessary
Setup and maintain users, groups, and permissions
Install software patches when necessary
Monitor client network connectivity
Troubleshoot PC workstations and take necessary steps to repair
Provide support and training for users
Install, configure and test software and hardware
Install software patches and upgrades as required
Keep users updated and knowledgeable on current and upcoming technology projects
Maintain excellent in customer service
Follow all processes written and verbal for Selling, Installing, Maintaining, Training, and supporting the technology environment of clients
Properly process all Service Requests including tracking of incident time, materials
Knowledge, Skills, and Abilities
Basic understanding of configuration and support of the Microsoft server environment, Including:
Proficient in Windows 7, 8 and 10
Working knowledge of Windows Server 2008 and 2012
Exchange 2010 and 2013.
Strong diagnostic skills. Perform analysis, implementation, and monitoring of Windows strong understanding of Active Directory and other core Microsoft technologies
Extensive knowledge of TCP/IP protocol. This knowledge will be applied to firewall configuration and troubleshooting
Excellent verbal and written communication skills are required to effectively interact with peers, senior management, vendors, consultants, and internal/external customers
Ability to learn new technologies and utilize the Microsoft resources provide as part of our partnership programs
Ability to work off-hours as needed
Credentials and Experience
Bachelor degree or four (4) years relevant information technology experience
MCSE or equivalent experience
Strong Communication Skills (both written and verbal)
Ability to learn and retain information in a fast-paced environment
Demonstrate excellent attention to detail
Ability to multi-task efficiently
Ability to work independently and/or as a part of a team
Strong analytical skills
Ability to effectively prioritize workload
Resourceful, innovative, and creative
Ability to have a highly flexible schedule, as well as to work extra hours as needed
Must be willing to work on call via a cell phone, including weekends or holidays to support the operations staff
Job Type: Full-time
NOC AND Technician AND Network