Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

NOC Engineer

Expired Job

Forrest Solutions New York City , NY 10036

Posted 3 months ago

Job Location - Tarrytown NY 10533


In search of a motivated Network Operations Center (NOC) Technician to service our Westchester based customers. As an IT solutions firm, our company is dedicated to serving medium-to-large enterprise firms in delivering fully protected network connectivity, Cyber-Defense (Compliance) protection, Cloud (private and public) services, and Next-Gen VoIP Telephony/UC capabilities.
As a part of this group, this Data Center/Client Support Technician serves as a direct point-of-contact for most customer and service provider interaction. This interaction includes receiving and resolving Tier 1 and Tier 2 customer requests via Phone, e-mail, and internal ticket system, escalating alerts to appropriate personnel, rebooting servers and network devices. The role includes the coordination and execution of planned maintenance, as well as performing security scans on designated customer environments.
RESPONSIBILITIES:
Escalate and communicate customer issues and network related alerts to Engineering, Management, and Administration as defined by process and procedures.
Troubleshoot various issues such as internal Data Center questions/requests raised (Password request, ticket investigation, researching vendor position), customer issues or questions, or issues is requesting a provider to take action on.
Respond to customer requests and provide consistent communication as defined by policies.
Interact with Network Suppliers, Vendors, and Customers on a daily basis; opening tickets and performing follow up with external organizations on customer related issues
Resolve trouble/request tickets and provide detail updates within the ticketing system
Duties and

Responsibilities:
Perform daily backups and recovery, when necessary
Setup and maintain users, groups, and permissions
Install software patches when necessary
Monitor client network connectivity
Troubleshoot PC workstations and take necessary steps to repair
Provide support and training for users
Install, configure and test software and hardware
Install software patches and upgrades as required
Keep users updated and knowledgeable on current and upcoming technology projects
Maintain excellent in customer service
Follow all processes written and verbal for Selling, Installing, Maintaining, Training, and supporting the technology environment of clients
Properly process all Service Requests including tracking of incident time, materials
Knowledge, Skills, and Abilities
Basic understanding of configuration and support of the Microsoft server environment, Including:
Proficient in Windows 7, 8 and 10
Working knowledge of Windows Server 2008 and 2012
Exchange 2010 and 2013.
Strong diagnostic skills. Perform analysis, implementation, and monitoring of Windows strong understanding of Active Directory and other core Microsoft technologies
Extensive knowledge of TCP/IP protocol. This knowledge will be applied to firewall configuration and troubleshooting
Excellent verbal and written communication skills are required to effectively interact with peers, senior management, vendors, consultants, and internal/external customers
Ability to learn new technologies and utilize the Microsoft resources provide as part of our partnership programs
Ability to work off-hours as needed
Credentials and Experience
Bachelor degree or four (4) years relevant information technology experience
MCSE or equivalent experience
REQUIRED QUALIFICATIONS
Strong Communication Skills (both written and verbal)
Ability to learn and retain information in a fast-paced environment
Demonstrate excellent attention to detail
Ability to multi-task efficiently
Ability to work independently and/or as a part of a team
Strong analytical skills
Ability to effectively prioritize workload
Resourceful, innovative, and creative
Ability to have a highly flexible schedule, as well as to work extra hours as needed
Must be willing to work on call via a cell phone, including weekends or holidays to support the operations staff
Reliable Transportation
Job Type: Full-time

Skills:
NOC AND Technician AND Network
Permanent


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Engineer

Time Warner Cable

Posted 2 days ago

VIEW JOBS 11/15/2018 12:00:00 AM 2019-02-13T00:00 Posting Job Description JOB SUMMARY As part of the Spectrum Community Solutions sales team, the Spectrum Community Sales Engineer supports pre-sale activities. Evaluates the customers' networking requirements for data, Wi-Fi, and video, and engineers strategic network solutions that cost effectively meets the customers' needs today and in the future. Prepares and presents technical sales proposals for prospective new and existing customers. MAJOR DUTIES AND RESPONSIBILITIES * Actively and consistently support all efforts to simplify and enhance the customer experience * Focus on Fiber and Coax opportunities for Senior Living, Student Housing, Military Housing, Recreation Vehicle Parks and Boat Marina's and Traditional MDU. * Communicate with customers directly and through Account Executives to understand prospective customers' current network situations, perform needs analyses, and produce strategic, cost-effective network bids and solutions * Create and present technical proposals that successfully meet our customers' communications requirements * Interface with internal teams to help create new processes and drive work orders. * Engineer and design strategic Wi-Fi, Video and Internet to produce a robust, cost effective strategic networking solution for Spectrum Community Solutions. * Help the prospect understand and value the benefits of CB products or services. Minimize or alleviate prospects´ perceived risks in regard to the buying decision * Responsible for ROI Models and multi-product bundling through integrated network designs and architecture. * Collaborate with peer group Engineers as well as cross functional engineering, network operations, field service and technical as needed. * Be an ongoing resource to existing clients for information, service support or other needs * Work with other providers of equipment or services, including Charter cable engineering and system engineers, to develop winning solutions to customer's data, and video network requirements * Maintain current knowledge of industry and emerging technology trends within the telecommunications industry and assist in the training of Major Account Managers and Account Executives on technical issues * Mentor Sales Engineers, Associates and sales as requested * Perform other duties as requested REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge * Deep knowledge of networking technologies required as the basis for making assessments of the future requirements of Charter products and/or the impacts that engineering decisions will have on our customers * Deep knowledge of LAN/WAN networking and IP address management technology and design * Ability to communicate orally and in writing in a clear and straightforward manner * Ability to prioritize, organize effectively and handle multiple projects and tasks * Ability to develop clear and concise spreadsheet costing models * Ability to sell products and services * Ability to effectively present and explain technical solutions to customers and sales staff * Knowledge of cable television products and services * Basic knowledge of RF systems, including wireless data transport technologies, needed to design solutions to meet the requirements of the opportunities they are supporting * Basic knowledge of the following technologies needed to design solutions to meet the requirements of opportunities the SE are supporting * Network design principles including VLAN implementation, sub-netting, spanning tree, VLAN trunking and inter-VLAN routing * IP routing protocols including RIPv2, EIGRP, OSPF, ISIS and BGP * Video technologies, ranging from Analog and QAM based, to Pro:Idiom and future deployments * TDM services including T1/E1, T3/E3, OCx circuits and Frame Relay * Telephone network design and service delivery, including VoIP * General knowledge with carrier and MSO interconnections, Central Office collocation, and interconnections and facilitating NOC to NOC relationships * Intermediate knowledge of computers and software applications including MS Office Suite (Excel, Word, PowerPoint, and Outlook, as well as Sales Force) * Requires use of standard office equipment and personal computer (PC)/video display terminal, mouse and various peripherals. Equipment requires involved set-up, adjustments and operational procedures (e.g. word processing equipment, personal computers, scanners and digital copier/printer). Education * Bachelor's degree (BA/BS) from a four (4) year college or university in Engineering, Computer Science, or related field * Industry recognized certifications such as CCNP, CCNP – Wireless, CCDP or equivalent Related Work Experience * 2-5 years Network Engineering/ Administrator experience, Network Sales Engineering experience or Major accounts experience * 3-5 years Designing IP Networks to deliver Voice/Video/Data, including Optical Transport Technologies (CWDM, DWDM, Wavelengths) and frame relay or ATM networks WORKING CONDITIONS * Office Environment #LI-SM Time Warner Cable New York City NY

NOC Engineer

Expired Job

Forrest Solutions