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NOC Engineer

Expired Job

8X8, Inc. San Jose , CA 95111

Posted 2 months ago

About the Job

Job DescriptionNetwork Operations Center (NOC) Engineer 1

Must Have Skills:

  • Associates degree or equivalent technical training

  • 1+ years of NOC experience

  • Experience in a 24x7x365 environment

  • Strong process and documentation background

  • Excellent written and verbal communications skills

  • Strong background and understanding of voice and data protocols

  • Demonstrated proficiency in trouble shooting, analyzing and problem solving

  • Experience with managing and monitoring a multi-site enterprise environment

  • Proven ability to multi-task and work within a fast paced environment

  • Good understanding and experience with Linux/Unix platform system administration

Responsibilities:

  • Ensure standard operating procedures are maintained and executed

  • Record trouble tickets and assign based upon urgency and issue

  • Perform ticket management

  • Analyzes alarms and trouble indicators to identify problem areas and escalate to appropriate parties

  • Ensure the continuous availability of all services

  • Managing, coordinating, and communicating all network maintenances/events

  • Maintain communication with all carrier partner NOCs and account management teams

  • Must take initiative and be proactive in taking on responsibility learning new products and procedures.

  • Data center tasks including racking, cabling, etc

  • Able to lift devices weighing over 50 lbs

  • Perform other duties as assigned

Additional Experience:

  • Experience with a scripting language is a plus

  • Database experience (MySQL/MS-SQL) is a plus

  • Strong UNIX/Linux administration skills is a plus

  • Windows administration skills is a plus

  • Experience with a VoIP platform and familiarity with SIP protocol is a plus

  • Experience with a SOX compliant environment is a plus

About the Company

ABOUT 8x8
8x8, Inc. (NASDAQ: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.

In today's competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

Twitter, Google+ and Facebook

Additional Information
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English | Espaol.View the Right to Work Poster in English | Espaol.


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NOC Engineer

Expired Job

8X8, Inc.