About the Job
Job DescriptionNetwork Operations Center (NOC) Engineer 1
Must Have Skills:
Associates degree or equivalent technical training
1+ years of NOC experience
Experience in a 24x7x365 environment
Strong process and documentation background
Excellent written and verbal communications skills
Strong background and understanding of voice and data protocols
Demonstrated proficiency in trouble shooting, analyzing and problem solving
Experience with managing and monitoring a multi-site enterprise environment
Proven ability to multi-task and work within a fast paced environment
Good understanding and experience with Linux/Unix platform system administration
Ensure standard operating procedures are maintained and executed
Record trouble tickets and assign based upon urgency and issue
Perform ticket management
Analyzes alarms and trouble indicators to identify problem areas and escalate to appropriate parties
Ensure the continuous availability of all services
Managing, coordinating, and communicating all network maintenances/events
Maintain communication with all carrier partner NOCs and account management teams
Must take initiative and be proactive in taking on responsibility learning new products and procedures.
Data center tasks including racking, cabling, etc
Able to lift devices weighing over 50 lbs
Perform other duties as assigned
Experience with a scripting language is a plus
Database experience (MySQL/MS-SQL) is a plus
Strong UNIX/Linux administration skills is a plus
Windows administration skills is a plus
Experience with a VoIP platform and familiarity with SIP protocol is a plus
Experience with a SOX compliant environment is a plus
About the Company
8x8, Inc. (NASDAQ: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In today's competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,
Twitter, Google+ and Facebook
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English | Espaol.View the Right to Work Poster in English | Espaol.