NOC Core Advanced Operations Engineer II

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our Wireless Technology organization is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.

Job Duties and Responsibilities

The Engineer II will maintain the resiliency and operational aspects of the DISH Wireless network. Individual will analyze service and system issues, determine root-cause for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Individual will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies and increase service up-time leading to an overall excellent customer experience.

Key Responsibilities:

In this role, you will:

• Provide technical troubleshooting expertise for escalated incidents.

• Handle outages/service degradations, perform initial RCA, and coordinate final RCA with vendors and engineering teams.

• Lead troubleshooting bridges with internal and vendor teams as needed.

• Engage and escalate issues with Core Tier III/Engineering and vendors for critical, time-sensitive support.

• Work with technical teams to document troubleshooting steps and improve processes.

• Develop key metrics for performance monitoring and service assurance.

• This position may provide on-call support on a rotational basis

Skills, Experience and Requirements

As a successful NOC Engineer II, you will have:

Education and Experience:

• Bachelor's Degree in Electrical, Electronics, Computer Science or Telecommunications Engineering
• 4+ years of experience working within the Wireless industry on either the carrier or vendor side of the house

Skills and Qualifications:

• Strong E2E knowledge of 5G Packet Core, IMS is preferred

• Troubleshooting experience with network packet captures

• Nokia, Mavenir, Oracle Core experience should be an advantage

• Ability to analyze a high volume of technical data and work in a fast-paced environment

• Strong problem solving, analytical, and time management skills

Salary Ranges

Compensation: $83,160.00/Year - $118,800.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.