NNA Training Coordinator & System Adminstrator

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• Assist with the NNA training and instructor schedules, communicate with instructors on inquiries, changes, customer needs, assist customers, and work with management as necessary to ensure an excellent customer experience for participants.

• Assist with Training Department functions, tools, and software, including but limited to: Configio (EMS), MSA-U (LMS) and SAP. Provide onboard training for new associates on the proper use of these tools for their specific level/needs.

• Assist with Industrial Distributor Training classes and to ensure we exceed the customer's expectations.

• Manages all incoming instructor course requests, adds courses to Configio, makes modifications as required to schedules and generates reports to support attendance of training courses.

• Demonstrates a thorough understanding of management and use of various learning platforms such as SAP, Configio and MSA-U.

• Develops and implements an SOP on the various learning platforms for new hire training.

• Serves as a primary contact and liaison between NNA customers and all training personnel and management.

• Generates customer-facing training proposals and RFQ's for internal and external users.

• Serves as a customer advocate to provide various training options to ensure customer expectations are met.

• Dispatches all training requests and orders to training personnel.

• Orders training lunches, organizes hotel conference rooms and other logistical needs to ensure classes run smoothly.

• Participates weekly meetings with other training coordinators and regional managers to ensure the training calendar, tools, meals, and other logistics are handled.

• Provide technical support for trainers, managers, sales, and end users on training technological tools.

• Provides customer support and administration for on-line e-Registration software.

• Acts as back-up for other training coordinators as required.

• Performs invoicing for key end users and channel partners to ensure top quality service. Which includes entering orders on SAP system for training which includes quotations, order entry, internal order assignment, delivery, picking, posting and invoicing. This also includes SAP order types OR, SV1, SV2, ZS and CR/DR.

• Interfaces with credit and collections with respect to orders processed being the face and voice for NNA Training Coordinators.

• Requests or edits customer account information through CRM.

• Enters training leads and updates in CRM.

• Regularly provides feedback to management and training instructor leads for process improvement.

• Assists with the preparation of NNA reports as requested - utilization report, account participation report and usage report.

• Follows-up with key NNA customers.

• Coordinates with Inside Sales to follow-up on training proposals.

Qualifications

Knowledge, Skills and Abilities:

• Proficient with Microsoft software such as Word, Excel, and Power Point.

• Ability to multi-task in a fast-paced environment managing multiple priorities and customer issues.

• Ability to work with cross functional teams.

• Excellent customer service and communications skills.

Preferred:

• SAP experience.

• Basic understanding of registration software or LMS systems.

• Bi-lingual (Spanish and English)

• Experience with using Learning Management Systems, Salesforce, and Event Registration platforms a must.

Education and experience required:

• This position is posted at three different levels:

• Level one: 1 year of experience working in service, support, or customer service; High school diploma or equivalent.

• Level two: 3 years of experience working in service, support, or customer service; Associate degree in business, accounting, or related discipline.

• Level three: 5 or more years of experience working in service, support, or customer service; Bachelor's degree.

#LI-EE1

#Hybrid