NMR Software Product Specialist

Description

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our

core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.

At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity,

Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work-an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

Brief Job Overview

The successful applicant will drive product development and adoption by understanding NMR analysis needs, key applications, and how new technologies developed by USP can meet those needs. This role is critical to understanding the voice of the customer and translating that voice into meaningful product

and technology development. This is not a purely development role, the successful applicant will also work closely with customers and prospective customers to make them successful using USP products for their NMR analyses through sales and technical support.

How will YOU create impact here at USP?

In this role at USP, you contribute to USP's public health mission of increasing equitable access to high quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with

the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.

The NMR Software Product Specialist has the following responsibilities:

• 40% Product development

o Work with development teams to write user stories, market requirements, and acceptance criteria while managing product and feature backlog for NMR products.

o Participate in the research, definition, prioritization, and product planning based on customer feedback and collaboration with the development team.

o Test new features for market requirement fulfillment.

o Prioritize new feature development to achieve high impact.

o Support internal projects as needed.

• 40% Sales and customer support

o Provide technical and business support to customers.

o Performing product demonstrations for customers, staff, and other stakeholders.

o Domestic travel up to 10% to attend conferences and customer meetings.

o Work with technical and scientific subject matter experts to support new application development.

• 20% Continuous monitoring, feedback, and improvement

o Establish and monitor key performance indicators to support decision making.

o Routinely document and update procedures.

o Effectively communicate with internal and external stakeholders.

o Other duties as assigned.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelor's degree in science, engineering, or related field. Chemistry and chemical engineering preferred.

• Minimum of three (3) years of experience in the field(s) of analytical chemistry, process chemistry, or scientific software and/or product development.

Additional Desired Preferences

• Advanced degree in science, engineering, or business.

• Experience with analytical technologies including: nuclear magnetic resonance (NMR) spectroscopy, infrared spectroscopy, Raman spectroscopy, high-performance liquid chromatography (HPLC), and others.

• Experience working with scientists and engineers to solve complex problems in life sciences.

• Familiarity with pharmaceutical R&D, manufacturing, and/or quality control.

• Strategic thinking and problem-solving skills.

• Ability to explain highly technical or complex issues to both technical and non-technical audiences.

• Data science, analytics, or programming (Python preferred) experience.

• Experience with revenue or sales operations.

• Familiarity with Agile product development

Supervisory Responsibilities

None. This is an individual contributor role.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off, and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

COVID-19 Vaccination Policy (will apply to the selected candidate(s) hired):

As a condition of employment with the United States Pharmacopeial Convention's (USP) duty to provide and maintain a workplace free of known hazards, all employees and contingent staff hired after July 1st, 2021, must be fully vaccinated unless a reasonable accommodation is approved.

Your recruiter will advise accordingly.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category Technical Programs

Job Type Full-Time