Nl-21-172 Help Desk Support Services Specialist Intermediate

New!

Nlogic Huntsville , AL

Posted Today

Candidate will be responsible for performing tasks which require touching the desktop. Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances. Must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious and interact well in a team environment or training capacity. Have a strong desire to learn and be able to follow policies and procedures. Must demonstrate the ability to work well with a minimal amount of supervision. Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment. Must provide a high level of interfacing with co-workers and communicate effectively with the clients, IT personnel and management.A Help Desk Support Services Specialists main technology emphasis:
  • Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network
  • Install and maintain peripheral equipment such as printers, modems, scanners, etc.
  • Familiarity and expertise in various operating systems (Windows 10, etc.)
  • Familiarity and expertise in mobile devices (blackberries, Apple IOS, Android, etc.)
  • Familiarity and expertise in business applications such as Microsoft Office and Adobe products and/or customer-defined/Army application suites.
  • Install, configure and maintain network applications and application distribution systems
  • Ensure system security in compliance with customer policy including virus protection
  • Implement and maintain network standards and guidelines
  • Utilize tools sets such as McAfee, Active Directory, Remote Desktop, etc.
  • Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.
  • Maintain skill set required to do job
  • Maintain an awareness of trends within the technology industry, researching and testing to determine how they could be implemented within the organization.
  • Perform other hardware and software tasks as assigned
  • Awareness of Army compliance requirements, such as AR 25-2, Security Technical Information Guidelines, and RMF process.
  • Update systems with IAVA updates and anti-virus updates
Required:
  • 3+ or more years desktop support experience OR 2 years relevant experience and an Associates Degree in a Technical Discipline or related field.
  • CompTIA Security+ CE certification
  • At least one additional related computing environment (desktop OS) certification. Candidate must have at least one additional related computing environment (desktop OS) certification (i.e. MCITP, A+, MCDST, MCP or HDI Desktop Support Technician), though this is required within 30 days of hire.
  • Candidate will be familiar with office applications, hardware, and installation/troubleshooting, have some knowledge of network operating systems and hardware, customer service skills, and ability to work with minimum supervision
Criticality of Attendance: Consistent attendance is critical. A typical work week runs from Monday-Friday and daily work hours range from 6:30 AM 5:00 PM. This will occasionally vary due to 24/7 coverage for emergencies (rare but possible) and infrequent Overtime requirements. Being prompt is extremely important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service.Candidate must be a US citizen. Candidate must have an Active Secret Security Clearance. This is a full-time position, located in Huntsville, AL.
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Nl-21-172 Help Desk Support Services Specialist Intermediate

Nlogic