Night Supervisor

Wawa, Inc. New Port Richey , FL 34652

Posted 2 months ago

Job Summary: The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:
1.Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
2.Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.
3.Provide direction, motivation, and coaching for associates during the shift.
4.Recognize associates and celebrate accomplishments.
5.Enforce Wawa's cash handling and accountability processes and perform manager functions on register.
6.Administrate check-in of external and internal vendors according to corporate procedures.
7.Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:
1.Ability to work well individually as well as in a team environment
2.Excellent oral and written communication skills
3.Excellent customer service skills
4.Ability to work with little or no supervision
5.Detail oriented and excellent organizational skills
6.Ability to defuse issues using de-escalation and problem solving techniques
7.Proven self-starter with demonstrated ability to make decisions
8.Excellent relationship building and leadership skills
9.Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
10.Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
11.Must be able to lift and carry up to 35 lbs
12.Ability to learn and utilize the store's technology
13.Must have reliable transportation
14.Must be at least 18 years old to be considered for this role
15.Ability to direct others and prioritize tasks

Requirements

Basic Qualifications:

  • High School Diploma or GED equivalent

  • Ability to work 35 40 hours per week

  • Ability to work primarily third shift with an occasional 2nd shift, weekends and holidays, based on business needs

  • Experience leading, developing and selecting teams preferred

  • Experience effectively implementing change and demonstrated results in execution

  • Leadership experience in a fast-paced retail, food service, or fuel environment preferred

  • Experienced in all areas of store operations, including foodservice

  • Proven and consistently demonstrated skills in the following:

  • Exceptional Customer Service

  • Relationship Building

  • Effective Communication

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Night Maintenance

Cracker Barrel Old Country Stores

Posted 2 weeks ago

VIEW JOBS 4/1/2019 12:00:00 AM 2019-06-30T00:00 Overview The Night Maintenance employee performs guest service by providing Cracker Barrel with a building and equipment that are ready for guests. The appearance of a clean building in the public areas, and a sanitized, clean food preparation area ensure guest satisfaction and safety. Responsibilities and essential job functions include but are not limited to the following: * Responsible for making sure that guest health is protected by always using the highest standards of cleanliness in all areas of the store * Follows Cracker Barrel Old Country Store operational policies and procedures, including those for safety and security, to ensure the safety of all employees and guests during each shift * Maintains a clean and organized workspace * Maintains regular and punctual attendance Responsibilities * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays * Meet store operating policies of safety and security, with or without reasonable accommodation * Available to perform many different tasks within the store during each shift Qualifications * Stand for long periods of time * Reach and lift overhead up to 25 pounds * Work in hot and cold temperature extremes subject to fluctuations for long periods of time. * Work in environment where smoke, fumes, steam, and other airborne particles are present * Work around, handle, operate, and control hot equipment and products in a safe manner * Work at a pace consistent with changing business volume and demands * Ability to learn quickly * Ability to understand and carry out oral and written instructions and request clarification when needed * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships Cracker Barrel Old Country Stores New Port Richey FL

Night Supervisor

Wawa, Inc.