Job Summary: The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.
Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.
Provide direction, motivation, and coaching for associates during the shift.
Recognize associates and celebrate accomplishments.
Enforce Wawa's cash handling and accountability processes and perform manager functions on register.
Administrate check-in of external and internal vendors according to corporate procedures.
Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Excellent relationship building and leadership skills
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Ability to learn and utilize the store's technology
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks
High School Diploma or GED equivalent
Ability to work 35 40 hours per week
Ability to work primarily third shift with an occasional 2nd shift, weekends and holidays, based on business needs
Experience leading, developing and selecting teams preferred
Experience effectively implementing change and demonstrated results in execution
Leadership experience in a fast-paced retail, food service, or fuel environment preferred
Experienced in all areas of store operations, including foodservice
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.