Night Supervisor

Wawa, Inc. North Wales , PA 19454

Posted 2 months ago

Job Summary: The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:
1.Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
2.Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.
3.Provide direction, motivation, and coaching for associates during the shift.
4.Recognize associates and celebrate accomplishments.
5.Enforce Wawa's cash handling and accountability processes and perform manager functions on register.
6.Administrate check-in of external and internal vendors according to corporate procedures.
7.Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:
1.Ability to work well individually as well as in a team environment
2.Excellent oral and written communication skills
3.Excellent customer service skills
4.Ability to work with little or no supervision
5.Detail oriented and excellent organizational skills
6.Ability to defuse issues using de-escalation and problem solving techniques
7.Proven self-starter with demonstrated ability to make decisions
8.Excellent relationship building and leadership skills
9.Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
10.Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
11.Must be able to lift and carry up to 35 lbs
12.Ability to learn and utilize the store's technology
13.Must have reliable transportation
14.Must be at least 18 years old to be considered for this role
15.Ability to direct others and prioritize tasks

Requirements

Basic Qualifications:

  • High School Diploma or GED equivalent

  • Ability to work 35 40 hours per week

  • Ability to work primarily third shift with an occasional 2nd shift, weekends and holidays, based on business needs

  • Experience leading, developing and selecting teams preferred

  • Experience effectively implementing change and demonstrated results in execution

  • Leadership experience in a fast-paced retail, food service, or fuel environment preferred

  • Experienced in all areas of store operations, including foodservice

  • Proven and consistently demonstrated skills in the following:

  • Exceptional Customer Service

  • Relationship Building

  • Effective Communication

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Store Supervisor North Wales PA

Plow And Hearth, LLC

Posted 2 days ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 Plow and Hearth, a nationally recognized multi-channel retailer of products for the home, hearth, yard and garden is currently recruiting a part time Retail Store Supervisor to become a member of our retail team. With multiple retail locations throughout the mid-Atlantic region, our retail team members are presented with great opportunities to grow and develop with a trusted value-based company that is on the move! We are looking for experienced customer-focused retail supervisors with a passion for home decor and furnishings, willing to lead and grow with a dedicated team of retail professionals. Apply on-line! Visit our North Wales, PA retail store located at: 1460 Bethlehem Pike Suite 230, North Wales, PA 19454 for additional information. Essential Functions Duties and responsibilities of the Retail Store Supervisors include but are not limited to the following: Assist Retail Store Manager in all day to day functions Keep appraised of all daily customer interactions Ensure all associates are spending time productively Daily follow-ups on customer service issues (i.e. special orders, phone calls) Store opening and closing procedures Focus on World Class Customer Service and handle all customer service related issues Take initiative to learn all products and procedures Maintain the Plow & Hearth brand in the display and layout of merchandise Other duties as assigned Qualifications The requirements listed below represent the minimum knowledge, skill, and/or ability required, to perform job function: Prior retail experience required Excellent oral and written skills Excellent interpersonal skills Able to manage multiple tasks in a fast paced environment Highly motivated and able to work under pressure Strong basic computer skills Team player Weekend and evening hours required Possess strong leadership ability Professional and positive attitude Ability to lift 50 lbs Plow And Hearth, LLC North Wales PA

Night Supervisor

Wawa, Inc.