Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
Oversees daily activities of the hotel in the PM and Overnight shift. Responsible for ensuring all departments are in compliance with the hotel standards and providing 4 diamond and more experience. Identifies all service deficiencies and gets the department managers involved to rectify the issue. Engages with the hotel guest and handles all guest requests and understands the future guest needs by identifying trends. Supports the departments, listens to the Team Members and gives feedback. In charge of maintaining the intensity levels during the PM and overnight shift.
Ensures that all departments are abiding by the hotel standards.
All Team Members are providing 4 diamond and more service at all times.
Establishes the proper communication channels among the departments.
Coaches and Counsels Team Members.
Engages with the hotel guests and listens to guest feedback. Extract trends from the guest feedback and proposes solutions to better accommodate guest needs and wants.
Spot checks departments and TMs on a regular basis.
Walks the hotel and spot checks the physical property. Reports all deficiencies to the appropriate department heads.
Ensures service consistency.
Supports the departments in need due to unexpected fluctuations in business demand.
Reviews group resumes to verify special requests and to have knowledge of daily group activities.
Understands the 14 day forecast and identifies unusual business fluctuations.
Builds relationship with the group meeting planners by interacting with them.
Understands the 30-60-90 day forecast and paints the big picture to junior managers.
Familiar with daily hotel occupancy reports, status of available rooms, etc
Understands the financial statements.
Familiar with the labor levels per each department.
Manages sold out nights.
Represents the hotel and the company in and outside of work.
Other duties as assigned
Agility in multitasking
Ability to make decisions on imperfect information
Supportive Functions and Responsibilities
Maintains clean and excellent condition of the hotel.
Executes emergency procedures in accordance with hotel standards
Notifies appropriate individuals and departments of any problems or unusual matters of significance
Attends all appropriate hotel meetings and training sessions
Is polite, friendly, and helpful to guests, employees, and management
Promotes and applies teamwork skills at all times
Complies with all hotel standards, policies, and rules
Complies with safety regulations and procedures
Remains current on hotel information and changes
Excellent communication skills oral and written.
Excellent guest service skills.
Understanding of both F&B and Rooms divisions.
Knowledge of computer programs utilized in property management.
Able to work a flexible schedule, including weekends and holidays.
Bachelor Degree in Hospitality Management or related field or exceptionally strong leadership and service skills
Minimum two years' experience as senior manager at a comparable quality property.