IMC Companies Memphis , TN 38103
Posted 1 week ago
Work Schedule Comments: Hours: Monday-Friday
Monday
Tuesday
Wednesday
Thursday
Friday
Position Overview: Serve as main point of contact for company and O/O drivers operating during work shift. Maximize freight coverage and driver revenue and minimize LFD expenses and potential errors by working in a timely and cost-efficient manner. Promptly assist drivers with any equipment issues, detention time, rail billing, and any additional requests made by driver. Also, help assign trucks to company drivers starting their shift.
Essential Functions:
Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local, or city.
Maintain A to B dispatching
Complete pros in SWS as they are completed by the driver
Handle driver service failures including the authority to issue verbal and/or written discipline. Additionally, contact Manager/CSR team regarding the failure.
Notify day-shift DSP and CSR teams of any discrepancies, anomalies, or issues that occurred on night shift that may impact day operations
Monitor and address any MobileComm communications while confirming departures and arrivals
Track/Maintain INCA yard report, MDR, CNI, and Divisional Pool as needed
Actively participate in driver recruiting and retention
Keeps track of fleet truck assignments and back-up trucks available
Request rail billing
Skills Required
Knowledge Required:
Supervision Received:
Operation Manager
Supervision of Others:
Drivers
Confidential Data:
Driver pay information; customer accounts; dispatch activities
IMC Companies