Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Night Call Center Representative

Expired Job

Community Health System Franklin , TN 37064

Posted 5 months ago

Summary

Make outbound calls to customers by utilizing the Autodialer in order to collect balances after insurance by credit card or check over the phone, set up payment arrangements, or encourage the customer to send payment to the hospital. This position starts at $14.00 an hour plus a monthly incentive based on performance.

Essential Duties and Responsibilities include the following. Other duties may be assigned .

Make outbound calls to customer by utilizing the Autodialer and attempt to obtain balances from customers

Receive incoming calls from customers

Analyze customer accounts in order to assist with questions

Effectively communicate with customers, teammates and management

Work as a team, assisting others as needed

Use customer service skills to de-escilate patient calls

Must be willing to work shift that include staying until 9:00pm Monday-Thursday and 7:00 pm on Fridays Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.



upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Bilingual (Spanish / English) Call Center Customer Service Representative Franklin TN

Unitedhealth Group Inc.

Posted 3 weeks ago

VIEW JOBS 12/21/2018 12:00:00 AM 2019-03-21T00:00 Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance. For those who want to invent the future of health care, your opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work. Due to an expansion of our business into multiple states, we are looking for energetic, customer focused and compassionate Call Center Customer Service Representatives. As one of our newest Call Center Customer Service Representatives (Optum Home Scheduling Coordinator) you will be performing appointment scheduling within our Team Care department. Your main focus in this position will be to schedule appointments for our valued members who are currently enrolled in one of our health plans. You will be assisting our valued members to connect with Physicians and Nurse Practitioners, by scheduling in home visits, helping people live healthier lives. This position is full-time (40 hours per week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am to 7:30pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 1009 Windcross Court, Franklin, TN 37067. Primary Responsibilities: * Placing a high volume of outbound calls to our valued members to schedule them for their in-home visits with a Physician or a Nurse Practitioner via an auto dialer system * Answering inbound calls from our valued members and assisting them with their inquiries * Enhancing our valued members experience within our business * Validating member demographic information and obtaining additional member data via specific plan scripting * Data entry of the members record with accurate information obtained on the call * Ensuring that the appointments are scheduled accurately following department policies and procedures * Resolving any scheduling issues or concerns * Routing calls to the appropriate department as needed * Ability to collaborate within a team environment * Support any call queues as business needs arise Required Qualifications: * High School Diploma / GED (or higher) * Spanish Bilingual Required * Must be able to create, copy, edit, send and save using Microsoft Word, Microsoft Excel and Microsoft Outlook Preferred Qualifications: * 1 years of call center and / or sales experience * Bilingual skills in English and Korean * Experience working in a customer retention focused role * Experience using an auto dialer system * Experience working in the Healthcare Industry * Experience working with Medicaid or Medicare * Sales experience with senior population Soft Skills: * Must be able to type and talk at the same time and navigate through multiple screens * Ability to maintain confidentiality and adhere to HIPAA requirements * Experience working in a metric driven work environment Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, Franklin, TN, Call Center, Representative, Customer Service, Sales Unitedhealth Group Inc. Franklin TN

Night Call Center Representative

Expired Job

Community Health System