Night Auditor/Front Office Agent (Overnight)

Renaissance Club Sport Aliso Viejo , CA 92698

Posted 3 months ago

Leisure Sports Management

Job Description

NIGHT AUDITOR/FRONT OFFICE AGENT (Overnight)

MISSION

To ensure hotel/club guest charges are properly posted on a daily basis. To ensure Hotel PMS, Restaurant POS & Club System are properly shut down and backed up on a daily basis. To ensure all guests are provided the same high level of service during night hours as day hours. To ensure hotel/club revenue is posted accurately and timely on a daily basis. To ensure hotel/club credit card receipts are properly treated on a daily basis.

REPORTS TO

Front Office Manager

SCHEDULED HOURS
11:00PM - 7:30AM

DRIVERS of SUCCESS

  • Customer Service Obsession

  • Commitment to continual improvement and growth

  • Software Skills and Knowledge (Micros, Marriott PMS, CSI, Guestware, MS Excel & Word)

  • Independent, Self-Starter, Self-Manager

  • Strong Investigative and Auditing Skills

  • Administrative and Organizational Skills

  • Analytical Skills, Attention to Detail, Deadline Orientation

  • Basic Accounting Knowledge

  • Team Player

PRIMARY RESPONSIBILITIES - NIGHT AUDITOR (2 Shifts)

  • Audit and post revenue - room, tax, parking, movie, phone and other revenue

  • Front Office shift work balancing

  • Audit all interface charges

  • Print the express check out folios

  • Complete the daily revenue report

  • Print revenue reports for cashier

  • Manage the Front Desk for 3rd shift

  • Audit and post Food & Beverage revenue

  • Audit and post Conference Service, Banquet Events Revenue

  • Create and distribute void & comp reports

  • Balance and process credit cards settlements

  • Complete distributions for revenue and statistics

  • Complete the daily Final close out

  • Complete and maintain tape backup of systems

  • Run shut down process of PMS, POS & MIcros

PRIMARY RESPONSIBILITIES - FRONT OFFICE AGENT (3 Shifts)

  • Enthusiastically greet and check in hotel guests as they arrive; smile and use names often

  • Assign rooms to guests and issue room keys

  • Provide directions to room, either directly to guest, or as escort instructions to DTS Attendant

  • Keep records of room availability and guests' accounts

  • Be able to make, confirm and cancel reservations for guests

  • Be able to assist in posting charges such as room, food, liquor, spa services, or telephone to guest accounts

  • Be knowledgeable of all hotel and club services, policies, hours of operation, special programs, marketing specials, department manager names and titles, and so on, and be able to answer hotel guests' questions and to market all RCS services to guests

  • Be knowledgeable of all Concierge information resources, including where and how to access them, and be able to provide concierge-type services to hotel guests when the Concierge is not on duty

  • Assist hotel guests and club members in using the Business Center's computers, printers, copier, and fax machine; check the room frequently to deter vandalism or theft

  • Date-stamp, sort and rack incoming mail and fax messages, as needed

  • Compute guest bills and collect payment upon check-out

  • Answer incoming telephone calls when calls are forwarded to the hotel Front Desk; transfer calls professionally and efficiently; take accurate messages as needed

  • Control the safe deposit box room and system; assist guests with signing in and signing out safety deposit box items

  • Ensure that all RCS operational policies for the Front Desk, Business Center, safe deposit boxes, and Concierge Desk are followed

  • Be highly security and safety-conscious; report all suspicious or inappropriate behavior to the Front Office Manager, Rooms Director of Security Officer

  • Assist with administrative duties as requested

  • Other responsibilities or projects assigned by the Front Office Manager

  • Schedule is variable, must be available to work weekends and holidays

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

  • Write, speak, read, hear and see

  • Type and operate a computer

  • Sit at desk for prolonged periods

  • Bend, lift and carry up to 40 lbs.

  • Perform some repetitive telephone work

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Night Auditor/Front Office Agent (Overnight)

Renaissance Club Sport