Responsible for providing accurate, timely information to guests about Hotel policies, services and amenities, ensuring optimum guest service and satisfaction. Checks Front Office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.
Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office, golf, retail, or sales & catering.
Posts room charges and taxes to guest accounts.
Processes guest charges voucher and credit card vouchers.
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
Transfer charges and deposits to master accounts.
Checks to see that all charges are assigned to the appropriate departments.
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
To verify that all charges posted from the POS Software has reached the correct guest folios and also not missing.
Verifies all account postings and balances.
Verifies that room rates are correct and posts those rates to guest accounts.
Monitors the current status of coupon, discount, and other promotional programs.
Tracks room revenues, occupancy percentages, and other front office statistics.
Prepares a summary of cash, check, and credit card activities.
Summarizes results of operations for management.
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
Prepare of End of day procedure.
Follow the End of Day / Night Audit Checklist.
Balance the day's charges, making corrections as necessary.
Run end of day process in property management software (PMS).
Understand principles of auditing, balancing, and closing out accounts.
Knows how to operate PMS, typewriters, and other front office equipment's.
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Must have complete knowledge of emergency procedures.
Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
Perform special projects and other responsibilities, tasks, or duties as requested.
To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
Demonstrate a desire to succeed and willingness to help others succeed.
Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
Serve as a contributing Team Member of the Soboba Band of Luiseo Indians enhancing the Casino's operations in all its business endeavors.
Education / Qualifications
Must be at least 21 years of age.
High School Diploma or GED equivalent, required.
At least one (1) year of Hotel Night Audit experience required.
Any combination of education, experience and training that provides the required knowledge, skills and abilities.
Must be able to provide evidence of eligibility to work in the United States of America.
Certificates, licenses and registration
Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
Required to submit to and obtain negative results on all drug and/or alcohol testing.
Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:
Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance
Medical, Dental & Vision paid for the employee
Employee Assistance Program
Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
Paid Time Off
Soboba Casino Resort Team member Recognition including, but not limited to:
Reward and Recognition Program (Quarterly, and Annually)
Team member Incentives
Free Team member meal