Don't just work. Work Happy. A career in gaming? At Ameristar Black Hawk, we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following.
Your daily responsibilities include
Provides direction and support for all staff members in order to achieve department goals and objectives.
Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.
Oversees customer check-in/check-out.
Conducts all cash handling in accordance with established policy and monitors variances daily.
Monitors telephone communication via call monitoring system.
Authorized to verify pre-approved room comping levels and authorized to change incorrect information.
Processes discrepancy reports, rate variations, and Credit reports.
Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.
Coordinates ViP arrivals and ensures all arrangements have been confirmed prior to arrival.
Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.
Monitors volume to ensure fast, friendly, and efficient service.
Ensures that guest problems/complaints are managed in an effective, courteous manner.
Performs the night Audit for date roll.
Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.
Performs duties of Front Desk agents and other Front Desk and Services team members as needed.
Performs all other related and compatible duties as assigned.
Maintains strict confidentiality in all company matters.
To be successful in this position it will require the following skill set
Two (2) years of experience in hospitality industry in a supervisory capacity required.
Knowledge of casino/hotel industry strongly preferred.
Must have excellent customer service and interpersonal skills.
Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
Ability to maintain a high level of confidentiality and professionalism.
Must have excellent written and verbal communication skills; must be fluent and literate in English.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Must have strong organizational and time management skills.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off.
Something to leave you with
Whether you prefer being at the center of it all or working behind the scenes, there's a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment anywhere within the organization.
Click HERE to see our Team Member BENEFITS.
Equal Opportunity Employer
Penn National Gaming