Night Auditor (Part-Time) - Live! Hotel - Philadelphia

Maryland Live Casino Philadelphia , PA 19107

Posted 3 weeks ago

Overview

Function (Scope and Main Purpose of Job)

Check in/Check out hotel guests courteously and efficiently, and to the service levels expected in a four star property; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to insure a seamless experience for the guest. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

  • Maintain complete knowledge at all times of the following: All hotel features/services, hours of operation, all room types, numbers, layout, dcor, appointments and locations; all room rates, special packages and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activities

  • Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.

  • Post charges to the guest accounts that have not been posted or where incurred on the night audit shift.

  • Transfer charges and deposits to master accounts.

  • Checks to see that all charges are assigned to the appropriate departments.

  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in the system.

  • Tracks room revenues, occupancy percentages, and other front office statistics such as: check figures, postings, and documents for accuracy; record, store, access, and/or analyze computerized financial information; prepare of End of day procedure; follow the End of Day/Night Audit Checklist. Assist PBX with switchboard duties

Qualifications

Job Requirements (skills, knowledge, and abilities)

  • Able to read and interpret instructions and direction for guests

  • Able to communicate without impediment with guests and staff in all areas relating to guest service

  • Ability to input and access data in computer

  • Ability to understand guest inquiries and provide responses

  • Ability to promote positive relations with individuals who approach the Front Desk and by telephone

  • Ability to focus on guests' needs, remaining calm and courteous

  • Ability to think clearly, quickly and make concise decisions

  • Ability to prioritize, organize and follow up

  • Ability to work well under pressure dealing with 50+ arrivals/departures within any given period of time

  • Ability to focus attention on details

  • Ability to maintain confidentiality of all guests and hotel information

  • Ability to remain stationary at assigned post for extended periods of time

  • Ability to work cohesively with other departments and co-workers as part of a team

Educational Requirements

  • A high school diploma or GED equivalent. Retail customer service training would be a plus.

  • One to three years previous experience in a hotel or high end retail environment is required.

  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Lifting up to 20lbs

  • Pushing/Pull up to 20lbs

  • Carry up to 20lbs

  • Some Bending / kneeling

  • Frequent Walking

  • Frequent Standing

  • Some Sitting

  • Climbing steps

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees

  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

  • You will work in an environment where smoking is allowed.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Food Server (FT & PT) Live Casino & Hotel Philadelphia

Maryland Live Casino

Posted 2 months ago

VIEW JOBS 9/2/2021 12:00:00 AM 2021-12-01T00:00 Overview Function (Scope and Main Purpose of Job) Provides friendly and efficient food and drink service to restaurant guests. Assures that guests have a favorable dining experience. Smiles and engages in conversation with guests as a key to the success for the wait staff. Responsibilities Core Service Standards CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance. SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience. FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs. FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests. FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here. Specific Responsibilities and Duties * Responsible for acknowledging guests in a friendly and timely manner. * Responsible for knowledge of the menu and being able to make confident recommendation to the guests. * Responsible for acquiring and validating a method of payment for all extra food and beverage service in the restaurant. Responsible for taking orders from guests, recommending food choices, and presenting food. Assisting in clearing tables, transporting dirty dishes and linen to a bus cart. Cleaning work station and wait stand at end of shift. * Enhances the gaming and dining experience of guests to Live Casino, with prompt, efficient, service and interaction with guests. * Help with the execution and delivery of In-Room Dining orders when applicable. * Other duties as assigned. Qualifications Job Requirements (skills, knowledge, and abilities) * Ability to use fountain soft drink, tea and coffee machines. * Ability to read and write basic instructions. * Knowledge of Alcohol Beverage Control laws, health regulations, and PPE (Personal Protective Equipment). * Ability to communicate in English and fluently in either Chinese, Japanese, Korean, Vietnamese & other Asian language. * Ability to organize and be creative. Knowledge of sanitation and health department regulations for safe handling of food. Educational Requirements * Education: A high school diploma or GED equivalent is preferred. A high level of customer service training would be a plus. * Experience: One (1) to three (3) years of experience in casual, buffet and or fine dining restaurant. * Must be able to comply with all state gaming regulations, which may include obtaining a license. Alcohol Beverage Card is also required. Physical Requirements * Ability to stand and walk continually throughout a scheduled shift * Ability to bend, stoop and reach while carrying dishes, glasses and serving tray. * Ability to push bus cart and carry trash/linen bags weighing up to 35 pounds. Working Conditions * 24/7 high energy casino with over 200,000 sq. ft of gaming and entertainment space and approximately 2000 employees. * Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. * You will work in an environment where smoking is allowed. Maryland Live Casino Philadelphia PA

Night Auditor (Part-Time) - Live! Hotel - Philadelphia

Maryland Live Casino