Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.
Principal Duties and Responsibilities:
Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
Close and balance all room accounts and vouchers.
Run trial balance report.
Investigate or analyze out-of-balance situations.
Print and distribute various computer audit reports.
Complete required revenue and expense reports.
Prepare guest folios for Express Check-out.
Responsible for registering all guests, obtaining all pertinent informatio, and ensuring credit is established.
Respond to requests from guests for assistance and information about the local area.
Sell rooms to "walk-in" customers.
Routinely enter or change reservation information on the computer system.
Post charges and payments to guest accounts, as needed.
Make necessary corrections to guest accounts.
Communicate with the housekeeping department about room status/availability.
Deliver requested items to guests, as needed, including incoming faxes, mail etc.
Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
Operate hotel switchboard.
Clean and maintain the front desk area/front lobby.
Assist with laundry responsibilities as necessary (folding towels, linens, etc.).
Maintain daily logs (including communication).
Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
Issue safety deposit boxes, when requested.
Prepare for Breakfast Service.
Perform additional assignments as required.
High school diploma or equivalent required.
Hospitality and/or customer service experience is preferred.
Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.
Must be able to communicate effectively, be polite, courteous, and responsive to our guests.
Must be able to speak and write the English language in an understandable manner.
Must be organized and detail oriented.
Typing and computer skills are preferred.