Night Auditor

Onix Group Wilmington , DE 19801

Posted 3 months ago

General Summary

Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.

Principal Duties and Responsibilities:

  • Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.

  • Close and balance all room accounts and vouchers.

  • Run trial balance report.

  • Investigate or analyze out-of-balance situations.

  • Print and distribute various computer audit reports.

  • Complete required revenue and expense reports.

  • Prepare guest folios for Express Check-out.

  • Responsible for registering all guests, obtaining all pertinent informatio, and ensuring credit is established.

  • Respond to requests from guests for assistance and information about the local area.

  • Sell rooms to "walk-in" customers.

  • Routinely enter or change reservation information on the computer system.

  • Post charges and payments to guest accounts, as needed.

  • Make necessary corrections to guest accounts.

  • Communicate with the housekeeping department about room status/availability.

  • Deliver requested items to guests, as needed, including incoming faxes, mail etc.

  • Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.

  • Operate hotel switchboard.

  • Clean and maintain the front desk area/front lobby.

  • Assist with laundry responsibilities as necessary (folding towels, linens, etc.).

  • Maintain daily logs (including communication).

  • Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.

  • Issue safety deposit boxes, when requested.

  • Prepare for Breakfast Service.

  • Perform additional assignments as required.

Job Requirements:

  • High school diploma or equivalent required.

  • Hospitality and/or customer service experience is preferred.

  • Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.

  • Must be able to communicate effectively, be polite, courteous, and responsive to our guests.

  • Must be able to speak and write the English language in an understandable manner.

  • Must be organized and detail oriented.

  • Typing and computer skills are preferred.

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Night Auditor

Onix Group