JOB OVERVIEW: This role will serve as the relief Night Audit and Guest Service Agent.
In addition to Guest Service Agent responsibilities, also require to balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations.
ESSENTIAL JOB FUNCTIONS:
1.Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
2.Run audit reports/journals from the front office system, Point of Service and the computer.
3.Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
4.Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
5.Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
6.Comply with attendance rules and be available to work on a regular basis.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.
Horseshoe Bay Resort