Night Audit

The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.

Responsibilities and Duties

• Ensure a delightful, seamless arrival and departure for our guests.

• Greets guest and processes hotel registration and other transactions.

• Keeps current on hotel accommodations, services and local attractions.

• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.

• Works with other departments as appropriate to arrange for services requested by the guest.

• Stays current with developments in the hotel by reviewing and updating the communication log.

• Prepares end of shift summaries and communications for management and other shifts.

• Makes reservations in accordance with hotel's yield management practices.

• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.

• May be responsible for answering and fielding all calls to the hotel, both internal and external.

• Identifies and records special billing instructions and notifies Accounting.

• Obtains appropriate approvals and signatures for guest transactions.

• Follows hotel policy on cash banks.

• Maintains confidentiality of guest information.

• Responsible for night audit process and all required reporting.

Qualifications

• Hotel Front Desk experience a plus.

• Ability to work evenings, holidays and weekends.

• Excellent communication skills: Ability to communicate effectively with guests and associates.

• Computer literate

• High School graduate or GED equivalent