Traditions Spirits Newcastle , OK 73065
Posted 2 weeks ago
Who says you can't choose your family?
We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.
What's in it for you?
The opportunity to use the sum of your life's experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation, and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing, you'll feel proud to be a part of every day?
Employee Benefits:
Now Offering Daily Pay
401(k) Matching
Affordable Health Insurance
Affordable Dental Insurance
Affordable Vision Insurance
Employee Assistance Program
Employee Discount
Paid Time Off
Employee Recognition Programs
Anniversary & Birthday Programs
Award Co.
Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
Referral bonuses for bringing new members to our team.
OUR MISSION:
"Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time."
Position Description
As a Crew Member, you will be responsible for: Serving each guest courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude. Filling orders. Operating a cash register. Keeping your area neat, and clean. Work in the kitchen preparing food and completing other assigned tasks.
ESSENTIAL FUNCTIONS AND SOLE RESPONSIBILITIES:
Embodies Traditions Mission, Vision, and Core Values.
Greet customers upon arrival.
Inform customers of any specials or promotions running currently.
Answer any questions the customers might have.
Take orders with accuracy
Repeat orders to customers to ensure they are correct
Accept payment and accurately supply change, when needed
Direct complaints and concerns to Manager
Ensure food is delivered to the table hot and fresh
Offer to refill drinks
Check with customers to ensure their overall satisfaction
Thank customers for their business, invite them to return
Maintain a clean, sanitary, and organized dining room and service area
Maintain a fast speed of service, especially during rush times
Take orders from customers and input their selections into the restaurant's computer systems
Assemble orders on trays or in bags depending on the type of order
Process large orders for events
Count down your till at the end of each shift
Clean your station thoroughly before, during and after each shift
Respond to guest questions, concerns and complaints and make sure they leave satisfied
Follow all restaurant safety and security procedures
Arrive on time for all shifts and stay until shift completion
Work and communicate effectively with co-workers and management.
Conduct administrative duties and errands as required.
Escalate any problems or complaints to the relevant supervisor or manager.
Prioritize important tasks and manage your time effectively.
Man and operate equipment relative to your role.
Maintain professionalism and a positive attitude.
Offer to refill drinks
Check with customers to ensure their overall satisfaction
Thank customers for their business and invite them to return.
Maintain a clean, sanitary, and organized dining room and service area
Complete all side work at end of the shift
Comply with all health and food safety regulations at all times
Prepare and garnish food for delivery to guests following SOP manuals
manner
Identify food that is incorrect and remedy the problem before it is sent to the guests
Know the table numbers in the restaurant and be prepared to run food to guests
Be aware of time; keep tabs on how long items have been in the window; find out why something has not been delivered quickly (i.e. lost check or check not thrown by cook); make sure guests are not kept waiting or are given a reason why
Have full knowledge of all items and how the food should appear on the plate (including correct garnish and plating)
Stock and rotate all needed supplies in the service areas and dining room
Comply with all Federal, State, and Local regulations as well as the IHOP Safety Manual and SOP health, sanitation, and safety guidelines
Perform all cleaning duties
Comply with uniform and appearance standards per SOP guidelines
Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting Shift Manager.
Sort and rinse dirty dishes, glass, tableware, and other cooking utensils and place them in racks to send through the dish machine
Sort and stack clean dishes. Carries clean dishes to cooks line and other proper storage areas
Clean and roll/unroll mats
Fill/empty soak tubs with cleaning/sanitizing solutions
Wipe up any spills to ensure floors remain dry
Clean tables and/or counters after guests have finished dining
Maintain personal health and sanitation standards (wash hands after using the restroom, etc.)
Sweep/mop floors and remove trash as needed.
OTHER RESPONSIBILITIES:
Ability to answer the phone in a professional manner as trained
Superior attendance and punctuality
Always wear a safety belt when lifting over 20 lbs.
Always wear slip-resistant shoes
Provide information to supervisors/managers
Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought
K44123
Traditions Spirits