New York Consumer Business Supervisor

National Fuel is currently seeking a Consumer Business Supervisor for an outstanding career opportunity in our Consumer Business department located at our corporate headquarters in Williamsville, NY. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

PRIMARY RESPONSIBILITIES:

• Direct management of hourly employees in an office setting.

• Management areas of the department include Phone Center, Quality Assurance, Billing and Customer Accounting, Remittance Processing and Collections, Financial Controls/Reconciliations and Walk-in Offices.

• Ensuring compliance with state regulations, service quality performance goals, customer accounting and other back-office functions.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree

• Exceptional customer service, communication, and problem-solving skills

• Ability to adapt quickly to changing situations

• Ability to work independently as well as in a team environment

• Prior experience in a supervisory/leadership capacity

• Demonstrated leadership and analytical skills

PREFERRED QUALIFICATIONS:

• Bachelor's degree with a concentration in Business Administration or related field

ABOUT NATIONAL FUEL:

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.

COMPENSATION AND BENEFITS:

The base salary range for this position is $70,000-$78,000.

This job posting contains a pay range, which represents the range of pay that National Fuel believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The specific base pay offered to a successful applicant will be based primarily on relevant professional experience. Other components that may be considered include: individual qualifications, licensures, industry specific experience, education and market demands for specialized skills. The pay range is subject to change at any time based on various internal and external factors. Exempt positions will also be eligible for an Annual Cash Bonus Plan.

National Fuel offers a comprehensive benefits package including the following:

• Medical and Prescription Drug Coverage · Paid Company Holidays · Dental Coverage · Parental Leave for Mothers and Fathers · Vision Coverage · Tuition Reimbursement · 401(k) with Company Match · Life Insurance · Company Funded Retirement Savings Account · Long Term Disability Insurance · Flexible/Hybrid Work Schedule · Flexible Spending Account · Paid Time Off

• Annual variable bonus program

• Charitable Giving Programs

HOW TO APPLY

The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medical or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) by 05/06/2024 to jobs@natfuel.com. Attachments with a .docm extension will not be accepted.

Please reference position 24-027NY - New York Consumer Business Supervisor in the subject line of your email.